CASE 3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE
Premium Las Vegas Strip Management occupations Customer service
Case Study Three: Inquiring Minds Want to Know-Now! Discussion Questions 5 and 6 Celia Kirby BUSI 600 Liberty University Penton Media is a publisher of several business trade magazines‚ and their research department is studying the long-term viability of the reader service card within its publications (Cooper & Schindler‚ 2014). This card is an advertisement card used for readers to request product or service information‚ and potentially could be generating fewer leads
Premium Scientific method Writing Management
Immaculate Heart of Mary College SY 2012-2013 BIOLOGY EXCRETORY SYSTEM MODULE Urea is the main nitrogenous waste excreted by most mammals and is formed in the liver. It circulates the body and most of the urea produced by the body is transported to the kidneys. ORGANS OF EXCRETION ORGAN | WASTE EXCRETED | Skin | Sweat | Lungs | Carbon dioxide | Liver | Water‚ salts | Large intestine | Feces | Kidneys | Urine | THE KIDNEYS The kidneys are the main organs of excretion
Premium Nervous system Neuron Brain
Dexter Roberts Prof. Wright MAN 314 Homework # Lois Quam Case 3 Case 3 Lois Quam 1. How does Lois Quam use emotions and moods in her speeches to covey her viewpoint? Cite examples to support your statements. What is emotion and mood? Emotions are a strong set of positive or negative feelings directed towards someone or something. Moods depict positive or negative feelings; moreover‚ a state of mind. In Lois’s quest for green economy it is quite clear that she is a buoyed‚ by a positive approach
Premium Barack Obama Health care Emotion
Tanglewood Case Study #3 - Recruiting Dawn Zmecek DeVry/Keller University HRM 594: Strategic Staffing Dr. Burnell G. Carden‚ Jr. 6/1/14 Case Description Tanglewood‚ like any other retail organization‚ finds that there is a constant need for new employees because of turnover. In a typical year‚ approximately 50% of the sales associates will turnover. Recruiting‚ therefore‚ is of great concern for managers in the field. However‚ the organization has not had any centralized method for recruiting
Premium Management Employment Recruitment
CASE WRITEUP 3 ALUMNI GIVING MGSC2301 Professor Robert Parsons 1. Variables Entered/Removedb | Model | Variables Entered | Variables Removed | Method | 1 | % of Classes Under 20 | . | Enter | a. All requested variables entered.b. Dependent Variable: Alumni Giving Rate | Model Summary | Model | R | R Square | Adjusted R Square | Std. Error of the Estimate | 1 | .646a | .417 | .404 | 10.375 | a. Predictors: (Constant)‚ % of Classes Under 20 | ANOVAb | Model | Sum of
Premium Regression analysis
Robbie Fitzgerald BUS3950 Case 3: McBurger Inc. 4/01/14 McBurger Inc. Quality Analysis INTRODUCTION/PURPOSE: Mr. McBurger‚ My name is Robbie Fitzgerald‚ I was hired as your operations consultant. My job is to improve the overall quality service of McBurger Inc. Based on what I received last week‚ I was told that you are experiencing an increase in customer complaints. Your biggest complaint is wait time. This is not good‚ this means customers have to wait for their food when your mission is to
Premium Service of process Management Arithmetic mean
Module 2 Exam Review -Please note the number in parenthesis is the lesson the answer can be found in./ 1. What is the study of motion called? (2.00) 2. All motion is relative to what? (2.01) 3. Define instantaneous and average speed and give examples. (2.01‚ 2.02) 4. Look at the graph below; be able to explain what quantity is the slope of a “Position versus Time” represents what the average speed for the first hour is‚ what distance is covered during each time interval‚ and what a horizontal
Premium Velocity Acceleration
Module one- Lesson 01.01 The terms point‚ line‚ and plane are referred to as undefined. When you write the definition of these terms‚ you have to rely on other terms that need defining. Point- In general‚ a point is a location. Because points have no size‚ you can say they have no dimension. Line- a "stream" of points that has no width or depth. You can also think of a line as points lined up next to each other that go on forever in opposite directions. Because you can measure the distance
Premium Euclidean geometry Mathematics Point
The purpose of Module 11A was to test for the presence or absence of a particular set of functional groups through the use of wet chemical tests. In this manner‚ Unknown A which was a colorless solution‚ was first tested with 2‚4-DNP which after mixing for a few seconds formed a bright yellow precipitate. Although this confirms the presence of either a ketone or aldehyde group‚ one simple chemical test does not completely specify the presence or absence of other functional groups. Therefore‚ a second
Premium Solubility Chemistry Oxygen