SHC 51 Unit 1‚ Use and Develop Systems that Promote Communication Review the range of groups and individuals whose communication needs must be addressed in your job role. Most people take for granted the ability to communicate. However the ability to communicate is always provisional and can depend on both the environment and context of a situation‚ our skills and abilities and the skills and abilities of the person we are trying to communicate with. Speech‚ language and communication difficulties
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UNIT 232 MOVE AND POSITION INDIVIDUALS IN ACCORDANCE WITH THERE PLAN OF CARE OUTCOME 2 UNDERSTAND LEGISLATION AND AGREED WAYS OF WORKING WHEN MOVING AND POSITIONING INDIVIDUALS 2.1 Describe how legislation and agreed ways of working affect working practices related to moving and positioning individuals‚ Every time a care worker moves or supports the weight of a service user they are manually handling that person.Unsafe moving and handling techniques can result in injury to either the
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Unit 1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with)‚ identify at least two different types of information technology that may be used when completing work tasks. Two types of information technology that may be used when completing work tasks from experience are: Word Processer and Spread sheets. When I worked in Reception as a receptionist and a switchboard operator
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Business Administration Level 2 Hints and tips for Unit 3 Assessment Plagiarism – learners are reminded that plagiarism is not acceptable under any circumstances and that learners who persist on plagiarising work could be removed from the course. If you wish to use other information you have researched beyond the course materials: 1. Make sure it is additional to the Business Administration course material. 2. Make sure it supports/is relevant to your answer. 3. Quote the
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Unit 1 Answers 1.1 People communicate for different reasons. To express themselves‚ to be able to relate to another person‚ to gather and share information‚ advice‚ help and support a person. 1.2 Good communication in the work setting enables staff members to work efficiently‚ provide both quality and speed in their job roles‚ communicating to ensure work is complete and knowing where staff are and what they are doing. Bad communication can cause tension between staff so no communication
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Unit 1 Use and Develop Systems that Promote Communication Learning Outcome 1. Be able to address the range of communication requirements in own role Assessment Criteria The learner can: 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Communication is more than just what we say. It is how we say things and what we understand from what is said to us. Communication comes in different forms‚ including verbal‚ written word‚ lip reading
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Unit 5 Principles of Safeguarding and Protection in Health and Social care. 1. How to recognise signs of abuse: Definition of types of abuse and yours respective signs: 1.1.1 Physical Abuse: According with NCPEA (National Committee for the Prevention of Elder Abuse) Physical Abuse is a physical force or violence that results in bodily injury‚ pain or impairment. It is a non-accident use of physical force resulting in body harm. Eg. Pushing‚ force feeding‚ burning‚ scalding‚ etc. 1.1.2
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Unit 201- Child and young person development 3.1 Identify the transitions experienced by most children and young people 3.2 Identify transitions that only some children and young people may experience e.g. bereavement 3.3 Describe with examples how transitions may affect children and young people’s behaviour and development Most children and young people will experience the following transitions: * Starting Nursery or reception * Going from part time to full time education
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My
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