The organisational procedures when making and receiving telephone calls can vary from business to business‚ but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff. Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and are
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OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time‚ so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised‚ which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know‚ this
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Making a telephone call On 10/10/12 a work colleague had asked me to make a phone call to Cawthorne Park about a group of learners visiting on the 16/10/12. She asked me to find out if they had any special offers for colleges or large groups. I checked out what information she needed and found out from her the age of the leaners and if they had any disabilities as this could affect if they got a discount. I did an internet search to find the number for Cawthorne Park as this was the quickest
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A Telephone Call Face to Face with Obsession In “A Telephone Call‚” Dorothy Parker uses diction‚ tone‚ and point of view to expose obsession and give it a voice. Parker reveals the deep feelings of a woman experiencing an infatuation. The language usage and tone help keep a high-paced unstable feeling throughout the story. Point of view focuses on the thoughts and agitations of the crazed woman. To highlight the theme Parker sensibly uses these specific literary tools. Parker takes advantage
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A Telephone call In “A Telephone Call” Dorothy Parker uses repetition‚ tone‚ and point of view to show obsession and give it a voice. Parker shows the deep feelings of a woman experiencing love. The language used and tone of her writing help keep an unstable feeling throughout the story; although she does a good job on balancing positive and negative thinking in the story. The point of view focuses on the confusing thoughts of the crazy woman. Parker takes advantage of repetition as a literary
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How We Make a Telephone Call 1. A Formal Telephone Call A: Hello‚ is this PSU Surathani Campus? B: Yes‚ that’s right A: Could I speak to Mr. Anan‚ please B: Yes‚ who’s speaking‚ please? A: My name is Thomas Smith B: Just a moment please‚ Mr. Smith A: Thank you 2. A Wrong Number A: Hello‚ Is Mr. Smith there‚ please? B: I’m very sorry there is no Mr. Smith here. You probably dialed the wrong number A: Is this 573-1253 B: No‚ this is 573-1235 A: I am very
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Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
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Briefing 1 Structure (3) The end 2 Summarising and concluding 3 Questions and discussion 65 65 65 66 6R Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing
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Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring a call to appropriate
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