understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them Telephones have many Different features that a business can use to their advantage One of these features is telecommunications. This enables users to have conversations‚ in a business‚ this would be used to communicate within the business‚ and also make external calls to clients/customers. Another feature is “Call Holding”. This enables the user to put the call on hold (the
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of the document here. The abstract is typically a short summary of the contents of the document.] | Kassandra Bartlett EAC150BF October 2‚ 2012 In Class Essay Dorthey Parker’s story‚ “A telephone Call” is a monologue of a very common situation; a young woman desperately awaiting the expected call from a man‚ who she is very much infatuated with. This woman is in constant battle with her contradicting thoughts‚ based around the man’s use of the word “darling”. The man refers to her as “darling”
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Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1.Call back Enables people to automatically recall an engaged extension once it has become free. The callers do not need to keep dialling the same number over and over. 2.Conference call This makes it possible to speak to more than one person
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Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork
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remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with
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BA107 Make and receive telephone calls. 1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather
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Following the policies and procedures insures the well being of all individuals involved in the setting. They also provide clear instructions and guidelines on what must be done in a particular set of circumstances or with an issue. Policies and procedures allow a common understanding and agreement on how things should be done. In an event that a legal matter has arrived‚ if everyone has followed the policies and procedures the practitioners cannot get into as much trouble as they would if they
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Employer’s Name b. Employee’s Name c. Date of Commencement d. Main place of work 2a) List three key points of legislation that affect employers in a business environment. a. Health and Safety b. Data Protection c. Employment rights and responsibilities 2b) List three key points of legislation that affect employees in a business environment. a. Health and Safety b. Data Protection c. Pay and Pensions 3. Identify a range of places where a person can find information on
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Telephone systems have many different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details‚ gives time to pass on the information to the correct person that can help the caller. Call Waiting- This function
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historical context we should presuppose that it’s the very beginning of the 20th century‚ the USA. I would like to say a few words about the author and the story I’m going to analyze further. The text under analysis is the short story “The telephone call” belonging to the pen of Dorothy Parker‚ an American poet‚ short story writer‚ critic and satirist‚ best known for her wit‚ wisecracks‚ and eye for 20th-century urban foibles. The author is the master of psychological analysis. Her works are marked
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