test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
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success of every other dept at the same time‚ the success of materials mgmt dept depends on co-operation from the personnel of other departments. 7. Forecasts: in order to manage materials better some conception of the future outlook for prices‚ cause and general business activity is necessary. 8. Acquisitions: business acquisitions and mergers are common. Acquisition is taken as one of the ways of business expansion. It is no easy job to identify a possible candidate or company for eventual merger
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Note: Solve BOTH case studies. Case I DABBAWALLAHS OF MUMBAI (A) Dabba was a generic‚ colloquial term used explicitly in Mumbai to describe any cylindrical box. In the context of meal delivery service‚ a dabba was an aluminum box carried by its handle like a tin of paint. Each dabba housed three to four interlocking steel containers and was held together by a collapsible metallic wire handle. Each of these containers accommodated an individual food item found in a typical midday lunch. Wallah
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for others ad being an Ambassador of the world‚ adding warmth and caring” WOWING THE GUEST RITZ Carlton We are ladies and gentlemen taking care of ladies and gentlemen IS THERE A ROOM IN THIS DYNAMIC INDUSTRY FOR YOU????? “OF COURSE! OUR BUSINESS IS SERVICE.” What is service? What is the secret being the best?-(asked t the General Manager of Oriental Hotel in Bangkok) SERVICE‚ SERVICE‚SERVICE SERVICE Webster’s New World Dictionary -the act or means or serving To serve is to: “provide
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stores. Operations Strategy “In many companies‚ the key to success is often an operations-based advantage. Superior operations effectiveness not only serves to buttress a company’s existing competitive position‚ but‚ when based on capabilities that are embedded in the company’s people and operating processes‚ is inherently difficult to imitate.” --R. H. Hayes and D. M. Upton‚ “Opeations-based Strategy.” California Management Review‚ Summer‚ 1998. McDonald’s utilizes an excellent operations strategy
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Operation management can be summarized as techniques for restructuring the infrastructure to gain a competitive advantage to optimize decisions and processes utilized in business practices. Operation management gives the managers a systematic way to enhance their day to day processes and assist in maximizing revenues. One of the key objectives practiced by an OM manager is making ethical decisions during the planning‚ reviewing‚ and implementation stages of new processes. This paper will briefly
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Introduction to Operations Management After completing this chapter‚ you should be able to: 1. Define the term operations management. 2. Identify the three major functional areas of organizations and describe how they interrelate. 3. Identify similarities and differences between production and service operations. 4. Describe the operations function and the nature of the operations manager’s job. 5. Summarize the two major aspects of process management. 6. Explain the key aspects of operations management
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Winter 2013 Master of Business Administration- MBA Semester 2 MB0048 – Operations Research - 4 Credits (Book ID: B1631) (Roll no: 1305009661) Q.1: Discuss the various stages involved in the methodology of Operations Research. Briefly explain the techniques and tools of Operations Research. Ans: The basic dominant characteristic feature of operations research is that it employs mathematical representations or models to analyse problems. This distinct approach represents an adaptation of the
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intertwined together and none of them can survive without the other. The aviation industry is growing at an exponential rate. The demands for an effective and efficient ground handling system became the fundamental standards in successful aircraft operation and increase in airline image. The directives adopted by the 15 member states are divided into three general models‚ US‚ EU and third party models. In the US model airlines independently provide ground handling services to their airlines and manage
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OPERATIONS MANAGEMENT So What Is Operations Management? So What Is Operations Management? So What Is Operations Management? • Managing and directing activities of all forms is crucial in organizations • Accomplished by designing efficient and productive processes‚ and by effectively allocating resources What Makes a Successful Operations Manager ? Success Factors · · · · · · · · Quantitative proficiency The ability to identify and control risk Strong organizational
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