INTRODUCTION Above Creative Events (M) Sdn Bhd (ACE) was chosen as our research company. In this report‚ we will determine the organizational communication practices in ACE from management point of view and analyze its effectiveness. ACE is a one-stop events management company in Malaysia. ACE provides services in three main areas which are events management‚ artist management and destination management. Their services include whole events planning‚ decoration of stage and the venue‚ equipment
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A STUDY OF IMPULSE BUYING WITH REFERENCE TO DEMEGRAPHIC CHARACTERISTICS OF PESHAWAR’S CONSUMERS Dr.Farzand Ali Jan[1] Muhammad Farooq Jan‚ Muhammad Faheem Jan[2] Seema Zubair[3] Abstract Impulse buying is a fun‚ puzzle and a research question in today’s marketing world. The same is under the study of psychologists‚ consumer behavior researchers‚ economist‚ fashion designers‚ outlet decorators and advertisers. Objective of the study was to identify the nature of convenience
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101 Manage customers for profits not just sales) Benson P. Shapiro‚ VKastuh Rangan‚ Rowland T. Moharty‚ and Elliot B. Ross (rl3 High sales volume does not necessarily mean high income‚ as many companies have found to their sorrow. In fact‚ profits (as a percentage of sales) are often much higher on some orders than on others‚ for reasons managers sometimes do not well understand. If prices are appropriate‚ why is there such striking variation? Let’s look at two examples of selling and pricing
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Consumer Buying Behavior Consumer buying behavior can be defined as the way in which consumers or buyers of goods and services tend to react or behave when purchasing products that they like. Buyers tend to exhibit different types of buying behavior when they are in the process of purchasing goods and services and the behaviors witnessed are influenced by the type of product he/she wants to buy. Consumer buying behavior involves a long process where the buyer has to identify the product‚ study well
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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Consumer Behavior School of Business Management ‚ NMIMS FT MBA II Year Trimester IV 2013-2014 Goals: Post liberalization‚ companies in India that earlier had a very product oriented or sales oriented approach realized the need for customer orientation. It hence became imperative to know the customer not only on quantitative measures (What‚ how much)‚ but also on qualitative measures (the Whys & Haws). This meant understanding the external & individual determinants affecting consumer
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net/2005/10/brand-loyalty-vs-repeated-purchases/ Flekel‚ A. (2015). 5 Steps of Decision Making Process. [online] Yahoo Small Business. Available at: https://smallbusiness.yahoo.com/advisor/5-steps-decision-making-process-194509349.html [Accessed 19 Mar. 2015]. Penn‚ S. (2015). Business Theories of Buying Behavior. [online] Small Business - Chron.com. Available at: http://smallbusiness.chron.com/business-theories-buying-behavior-13883.html [Accessed 19 Mar. 2015]. Researchomatic ‚ Marketing Intelligence ‚ http://www.researchomatic
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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relatively successful. He has worked hard and believes that his confidence‚ the ability to strike up rapport with prospects and his ability to ‘read a prospect’ have contributed to his success. The company have decided to promote him to their direct business division‚ selling to local firms. As part of his new job‚ Jan has contacted by telephone the office manager of a local company which produces chemicals and employs 60 people‚ 12 of those in office and administrative positions. He is excited at the
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Buying Stocks: Advantages And DisadvantagesWhen and why you should buy stocks Stocks are among the best long-term investments for most Americans. The stock market offers a vary stable and reliable method of building wealth long-term. This means stocks can potentially be top performers as a part of your overall financial plan. Advantages of investing in stocks: * Stocks typically outperform all other investment options over any ten year period‚ making them a must for your long-term portfolio
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