Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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CHAPTER 4 David and Lilly Fernandez have determined their tax liability on their joint tax return to be $1‚740. They have made prepayments of $1‚100 and also have a child tax credit of $1‚000. What is the amount of their tax refund or taxes due? (1)Total tax$1‚740 (2)Child tax credit1‚000 (3)Prepayments1‚100 Tax refund $(360) Explanation: David and Lilly will receive a tax refund of $360 calculated as follows: Tax refund = $1‚740 − $1‚100 − $1‚000 = −$360 Prepayments are fully refundable
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EXAM ONE REVIEW – SOLUTIONS – Revised August 2014 Solution to Question 7: Segment Reporting - Page 1 of 2 O’Mara’s‚ Incorporated’s income statement for the most recent month is given below. For each of the following questions‚ refer back to the original data. (a) If Store B sales increase by $20‚000 with no change in traceable fixed expenses‚ by what should the overall company net operating income increase? Answer: Increase by $8‚000 Store B contribution
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ACC 491 FINAL EXAM 1)If reported sales for 2010 erroneously include sales that occur in 2011‚ the assertion violated on the 2010 statements would be 2)The rights and obligations assertion applies to 3)Which of the following assertions is NOT made by management in placing an item in the financial statements 4)Section 11 of the Securities Act of 1933 uses the term material fact to limit the amount of information required. Under the Act‚ the standard used to determine an items materiality 5)Individuals
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ECON 6090‚ Fall 2012 - Final Exam 135 Minutes. FOUR SIDES TO EXAM SHEET If you believe a question is unclear‚ please state how you interpret the question and we will take this into account during grading. In proofs‚ please use formal mathematical language wherever possible. You must show all work for partial credit to be awarded. 1. (25 Points) For some fixed ε > 0‚ suppose the consumer’s choice rule is for some C(B) = (x1 ‚ x2 ‚ x3 ) : u(x1 ‚ x2 ‚ x3 ) + ε ≥ max (x1 ‚x2 ‚x3 )∈B u(x1 ‚ x2 ‚ x3
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CONPEREY LEARNING CENTER Caticlan‚ Malay‚ Aklan FINAL EXAM in English 4 March 17‚ 2009 ____ Name: _________________________ Score: __________ I. A. Underline the verbs in each sentence. Write on the blanks whether it is in Past‚ Present or Future Tense. ___________ 1. Cristopher John will go away if we don’t mind him. ___________ 2. I passed the bar exam! ___________ 3. The timid girl silently answered the test. ___________ 4. Some students said that Mathematics
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CS305 Final Exam Date: 10:00-11:50AM‚ 12/16/2014. Name: Steven Centino Score: ________ I. Multiple-Choice (30%‚ 2% for each question) 1. (D) Which of the following CALL instructions writes the contents of EAX to standard output as a signed decimal integer? a. call WriteInteger b. call WriteDec c. call WriteHex d. call WriteInt 2. (A) Which of the following are true about the PUSH instruction? a. It decrements the stack pointer (by 2 or 4) and copies the operand
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CASE: ‘Insallah: An Expatriate Challenge’ [Saudi Arabia] Sells Bladeco & steel products “Wasta” = connections “Insallah” = a feeling or cultural norm – God willing Masculinity – Mustafa refused to conduct business with a woman High Power Distance – Helped get US representative out of jail for drinking water during Ramadan Relationship-Focused & Highly Collectivist CASE: ‘Co-operating & Communicating Across Cultures’ [Germany] German led project (Jim from US to Germany) Then; American led
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Film Criticism Final Exam Name: ➢ Please write a complete critical analysis of “Forrest Gump.” In order to receive the highest grade possible‚ you must include 5 specific terms from each area of filmmaking and explain how they are used in the film. This essay must be at least 5 paragraphs and no greater than 6 paragraphs. (A minimum of 5 sentences per paragraph) ➢ Please make sure that you discuss the following from the film: • 12pts. Mise en scene/production design
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Fall-2012 FINAL EXAM AGEC 424 (246 total points) Name___________________________ Date___________ You must show logically correct work‚ including calculator inputs and outputs for all problems to receive credit. Show signs on calculator inputs. Differentiate calculator outputs from inputs. Ratio | Industry median | AgBiz Inc. | Profit margin (PM = ROS) | 5% | 2.5% | Total Asset Turnover | 2 x | 4 x | Debt ratio (TL/TA) | 50% | 75% | DSO (also called ACP) | 25 days | 10 days | ITO
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