A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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“Made In China” Over the next 50 years there will be many global and economic changes in this world. One in particular that is occurring right now and is certainly gaining momentum is the rise of China as the next superpower. The term “Made in China” is what most U.S citizens along with other countries have become all too familiar with. It seems difficult now to find a product the U.S. does manufacture. Since the U.S. has stopped producing certain goods they have become dependent on other countries
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BOM 2064: QUALITY AND OPERATION MANAGEMENT Title: Quality and Operation Management Implementation Food & Beverage Department Everly Hotel Malacca Prepared for: MISS CHOW MEI MIN Student’s Name | Student’s ID | Major | Section | Ahmad Izzaudin B. Mat Zaki | 1101109196 | KM | BM203 | NurIzzatiBtBaharudin | 1091105542 | KM | BM203 | Ahmad Nor Aizat B. Abdullah | 1101107571 | KM | BM203 | Sheikh KharleezBamadhaj B. Jaffar | 1102702455 | IB | BM203 | Iqbal Abdul Qayyum B
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ETHICS DURING CHANGE 1 Ethics During Change ETHICS DURING CHANGE 2 Defined by Cambridge Online Dictionary (2014) Ethics is as follows: “A system of accepted beliefs that control behavior‚ especially such a system based on morals; the study of what is morally right and what is not.” And as a general
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1. Why is it important for Arnold Palmer to get a patient’s assessment of health care quality? Does the patient have the expertise to judge the health care he/she receives? Arnold Palmer Hospital primarily focuses on providing quality health care to their patients; seeking feedback from patients helps the hospital in knowing customer’s expectations which is important in improving their services. If customer expectations are not met‚ the hospital should be thinking about the ways to improve their
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Why is Operations Management so important in this organisation? In order to define why Operations Management is needed in an organisation knowledge of operations management is required. Operations management is an area of management concerned with overseeing‚ designing‚ and redesigning business operations in the production of goods and/or services. It includes the responsibility of ensuring that business operations are efficient by using as few resources as needed‚ and effective in terms
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past 40 years patterns of marriage‚ the legal binding of a couple‚ and cohabitation‚ an unmarried couple living together in a sexual relationship‚ have fluctuated. Whilst the number of first-time marriages has declined‚ remarriages have increased. Cohabitation has also been on a steady increase. Sociologists are very much interested in the reasons for these changes. In the following essay I will explore the reasons for such changes‚ for example‚ secularisation‚ the decline in stigma‚ changes in the
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CHAPTER 2: THE MANAGEMENT ENVIRONMENT • • • • Explain what the external environment is and why it’s important. Discuss how the external environment affects managers. Define what organizational culture is and explain why it’s important. Describe how organizational culture affects managers. What Is External Environment? External environment is the factors‚ forces‚ situations‚ and events outside the organization that affect its performance. Understanding External Environment What Role
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Unit 18 Facilities Operations and Management Task 1 Envisage about scenario that you were one of the directors of a hotel as stated below. Search information about the hotel facilities and the operational responsibilities of a facilities manager. Tai O Heritage Hotel is a small sized 3-star hotel located at the northwest of Lantau Island. The building was a police station which was built on the small hill next to a ferry pier about 90 years ago. It ceased to operate in 2002. Hong Kong Heritage
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1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described‚ along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed‚ including the impact of information systems. Finally‚ the interaction between operations and other business functions are described
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