Boubyan Bank - Kuwait CASE STUDY Boubyan Bank was established in 2004 by Ameri decree. It was the first Islamic bank after KFH who was monopolized the Islamic banking market for more than 25 years. This was a big challenge for Boubyan to show its ability to compete. At the beginning Boubyan show some good performance compared to the size of the bank and the limited experience‚ at this stage Boubyan did not use any information system technology to support the sales strategy and everything was
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Case Summary: Between 1966 and 1975‚ Orkin Exterminating Company contracted with their customers a “lifetime” termite protection control if the contracted customers continue to pay the annual renewal fee. But‚ this contract became too expensive for Orkin when US suffered price inflation. It decided to increase annual renewal fee by 40 Percent. Few persistent customers were able to escape the rate increase through an accommodation plan‚ while most customers were not informed about this possibility
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Retailtainment is a term rarely used in banking. Banks do not usually target the experience of the customer in a specific branch as a main objective‚ more so almost every bank is pushing to drive customers to use electronic resources for their day to day transactions such as deposit and withdrawals. In this case‚ Commerce Bank is a bank willing to go to the extremes just to make the customers experience worthwhile‚ as one of the most well-known Commerce Bank employee trainer stated “we’re not here to satisfy
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Costco Wholesale is a membership based warehouse store that strives to provide quality products at the lowest possible price. They believe this is possible by following its Code of Ethics‚ which include obey the law‚ take care of its members‚ take care of its employees‚ and respect its vendors. As of 2014‚ Costco was named the third largest retailer in the United States and in 2015 it is the second largest in the world. Costco has a total of 674 warehouses worldwide. Costco serves more than 10 million
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CASE STUDIES—MENTON BANK Study Questions 1. Identify the steps taken by Menton Bank to develop a stronger customer orientation in its retail branches. 2. Compare and contrast the jobs of CAR and CSR. How important is each (a) to bank operations and (b) to customer satisfaction? 3. Evaluate the strengths and weaknesses of Karen Mitchell and other candidates for head CSR. 4. What action do you recommend for filling the head CSR position?
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Abstract This paper explores the ethics of bank executives receiving large bonuses despite the fact that they received a bailout. I identify the utilitarian and deontological implications of these executives’ actions. This paper also examines if the executives deserved the bonuses‚ did the banks need a bonus‚ and how the banks should have been regulated by the banks. Keywords: bailout‚ utilitarian‚ deontology Ethics of Bank Bailout Bonuses Currently the economy is still in “The Great Recession”
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Fiduciary Responsibility Shana Bates City University of Seattle Business Ethics Amy Thiele June 20‚ 2014 Introduction This paper discusses in detail the issue of fiduciary responsibility. A fiduciary relationship describes an association in which an individual is vested with the obligation of caring for another person’s rights or property. The fiduciary relationship is supposed to be a very special and confidential association where the fiduciary must be honor-bound to legally accomplish
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Investing in Bank of America Bank of America Corporation (NYSE:BAC) is one of the largest banking institutions in America. Bank of America (NYSE:BAC) headquarter is located in Charlotte‚ North Carolina‚ and is a member of the Federal Deposit Insurance Corporation (FDIC). Bank of America Corporation as any other company or banking institutions has its vicissitudes in the stock market because of the financial crisis in 2009. As one of the world’s largest financial intuitions‚ Bank of America serves approximately
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BUSINESS ETHICS LEARNING PORTFOLIO 2011 This learning portfolio is a summary of my learning journey of Business ethics in last four months. It is a formal academic document prepared with diverse events that I have learned from all the resources in and around me. By writing and presenting this portfolio‚ I have achieved the unit outcomes of Business Ethics 657. Deepak Kuriacose Student ID: 14211825 Unit Coordinator: Dr .David Pick 23/05/2011 BUSINESS ETHICS: Portfolio Navigation
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of the business or organization‚ IT can be quite important and have high impact on achievement of organizational goals. “Since information technologies have become critical to business success as a tool for organizational innovation‚ successful implementation of information technology (IT) innovation is viewed as one of the most crucial tasks for many organizations”(Lee and Kim‚ 1998‚ p.287). In this paper‚ we will explore some of the aspects of IT change that took place in Kwangju bank in Korea
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