HAVARD BUSINESS SCHOOL CASE STUDY FORMAT: l. From what perspective are you analyzing the case? ll. What is/are the major opportunity/problem? The major problems that was encountered by Mr. Morgan is the front desk personnel. They do not know how to handle their clients. lll. What is/are your objectives. lV A.) Facts of the case The Facts in the case involves the problems
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The Ritz-Carlton Hotel Company Case Study Journal Ritz-Carlton is a luxury and successful hotel company in the world. The brilliant reputation of Ritz-Carlton hotel company not only come from the luxurious surroundings but also its outstanding and high efficient customer service. A excellent customer service can create customers loyalty and strengthens competitiveness. Ritz-Carlton makes the best effort to satisfy every customer which is one of the basics “never lose a guest”. In order to provide
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CASE STUDY 1: Mega Marketing Consultancy Mega Marketing Consultancy is a 2 year old company and a family business. Mr. Peter Lorenzana is the father‚ Chairman of the Board who is 60 years old with a highschool background only. He will be retiring soon due to his health concerns. He has been an active consultant with other family businesses which are Psyrap Food‚ Inc. and Lorenzana Construction‚ Corporation. Mr. John Lorenzana is the 30 year old son and the General Manager who is an ex-seminarian
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POM 601 Operations Management Case Study Questions Maria Yee‚ Inc. Read the case study and then spend time browsing mariayee.com. You will also need to research additional material related to Maria Yee‚ Inc.‚ as well as Ikea‚ the Forest Stewardship Council‚ etc. Answer the following questions: 1. Research and attempt to assess the corporate culture at Ikea. Does the culture at Maria Yee‚ Inc. appear to be different than the culture at Ikea‚ or are the two cultures similar? 1. Which
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 SUBJECT:-E-COMMERCE MANAGEMENT COURSE : Total Marks : 80 Attempt all the cases Case 01 GM’s E-Business Strategy INTRODUCTION US-based General Motors (GM)‚ the largest automobile company in the world‚ was in trouble in the late 1990s. The company’s market share in the US automobile market had been steadily declining from a high of 50% in the late 1960s to a low of 28% by 1999.Analysts pointed out that GM had been in the grip of a vicious
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Assignment: Case study - Management at Southwest Airlines Judging on the basis of information in the case‚ describe the managerial skills that Southwest managers such as Colleen Barrett and Jim Parker use in their jobs at Southwest. Include examples of situations in which they use these skills. Southwest Airlines made use of three managerial skills in the process of overhauling the company: decision making skills‚ communication skills‚ diagnostic skills. Firstly Jim Parker‚ CEO and Colleen
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The American Red Cross Case Study Introduction The American Red Cross (ARC)‚ founded in 1881‚ is an independent organization‚ supported by public financial donations and volunteerism. Its mission is to “provide relief to victims of disasters and help people prevent‚ prepare for and respond to emergencies.” Despite having a great visionary and doing great cause‚ ARC was‚ and still is‚ facing lot of unethical issues. High rate executive turnover‚ slow response to disasters‚ mismanagement of donations
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approach by the direct seller. Mr. Jean Paul Agon‚ the chief executive officer insisted that L’Oreal will not using the door-to-door concept. Instead L’Oreal will provided personal beauty advisor in any stores their product sold. L’Oreal focused their business on the department store such as Lojas American and trying to sell in
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COVER PAGE Student Name : Clare Puyang Ngau Student ID : 1300900002 Lecturer Name : Miss Irene Kho Programme Title : B.A (Hons) in Event and Tourism Management Subject Code & Title : Business Research Method – HC 203 Session : May – August 2010 Assignment Topic : Case Studies (Assignment 1) ATTENTION: 1) 1 day late from the date of submission - 25% will be deducted. 2 days late from the date of submission - 50% will be deducted. More than 2 days late from the date of
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M. Mgmt 2 BSCA IV – A Human Resource Management Case Study 1: “A Chip off the Rock: Outsourcing HR at Prudential” Case Scenario Insurance and investment company Prudential Family Inc. is outsourcing a “piece of the rock” to Exult Inc. The human resources outsourcer will take over Prudential’s HR systems and administrative functions in a deal worth $700 million over ten years. Main Case The deal calls for Exult to handle all U.S. payroll‚ HR call-center management
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