A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
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by far been the best seasonally hired employee in my career with Clovine’s. She has certainly left a positive imprint on us in the store from the first day she started working. While her seasonal duties were limited to providing excellent customer service to our patrons as well as signing them up for Clovine’s store credit cards‚ she has shown us willingness and desire to push herself further and openly embrace more responsibility. She is now in charge of special orders for our patrons due to her keen
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Sample of a Letter requesting TV coverage Ernesto Rondon High School Road 3‚ Barangay Project 6 Quezon City Philippines erhs_ssg03@yahoo.com 455-133-568 29 October 2014 Mr. Francisco Hidalgo GMA Network Inc. 57 Sct. Borromeo St. Kamuning Avenue‚ Quezon City Philippines Dear Mr. Francisco Hidalgo‚ I would like to request to cover a TV report involving the culminating activity of the Social Studies Month for the month October. The activity includes intermission performances of some students
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great services. Because of the big economic growth in China and enormous amount of potential customers‚ and after the success with our store in Shanghai‚ we see great opportunities of expanding in China. As a part of a long-term plan we want to open about 50 new stores located in the biggest cities. Therefore we want to take advantage of your services again. Your primary task will be to employ staff for all of our new stores. It is very important for us that the staff is very service minded
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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companies. Definition of a business purpose: ‘A business purpose statement defines the vision and mission of a company in a brief but comprehensively informative way’ (High‚ 2012). The purpose should give the reader an overview of the context. By including the mission you make it clear what the business stands for and who they are right now and the vision shows a clear view of where your company wants to be in the future.
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Pasaraya Ekonomi Jalan Bunga Raya 09100 Kulim Kedah Our ref.: NHMR/sz/101(2) 12 November 2012 Mr Mohd Adam Abdullah 4 Jalan Petaling 1 09000 Kulim Kedah Dear Mr Abdullah RE: COMPLAINT ON SPOILT FOOD ITEMS Thank you for your letter dated 05 November 2012 in which you pointed out to us some problems‚ which you have encountered when you purchase at our supermarket. First and foremost we apologize for the spoilt food goods. We certainly do not intend to deceive our customers
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CHARACTERISTICS OF SERVICES The services have unique characteristics which make them different from that of goods. The most common characteristics of services are: Intangibility. Inseparability. Perish ability. Variability Intangibility Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Since‚ services are not tangibles‚ they do not have features that appeal to the customer’s senses‚ their
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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