Assessment Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is used to leave a message if nobody is there to answer the phone. | 2. Transfer | This lets you pass the call on to another line. | 2. Prepare a brief report
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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Compare and Contrast Marxist‚ Elite and Democratic Pluralist Theories of Power. Classical Elite theories were developed by Pareto and Mosca‚ to some extent as a critical response to Marxism‚ but have also been very significantly modified by theorists such as C.W. Mills. Marx’s theory of the ruling class states that‚ basically‚ the Bourgeoisie are an economically dominant class in that their ownership of the means of production in capitalist society gives them power over decisions affecting production
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IBAT College 3rd Year Business Degree Business Strategy Assignment Kerry Group Felipe Antunes – 2128983 Harneet Kaur – 2102687 Sundar Thapa - 2112932 History of the Kerry Group organization In 1972 Kerry Group started its operation in Listowel‚ Co. Kerry. In 1974 Kerry Group has been formally established as Kerry Cooperative Creameries Limited in County Kerry‚ Ireland. The company grew in less
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Use Office Equipment 1.1 Identify different types of equipment and their uses 1.2 - Describe the different features of different types of office equipment At K training‚ the office equipment mainly used by the staff are the computers‚ photocopier‚ printers and the telephone. Computer In my work placement‚ I use the computer to email clients and other companies’ information‚ use Microsoft Word to create documents and certificates for the clients‚ enter and update information on to databases
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Australian Business Environment A Duopolistic Market Structure: Who Wins? For most of us its just part of everyday life decisions. Where to shop for the week‚ Coles or Woolworths? Should I drink Pepsi or Coke today? Do I go to MYER or David Jones to buy new make up from? We take in consideration a few prices‚ how convenient it will be to get there‚ what would we rather do‚ and that’s it. But there’s something bigger behind this. What is the impact on such big
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Strategy is determining where you are now‚ where you want to go‚ and how to get there. It’s the art of developing and implementing specific actions and decisions that will help a business to achieve goals and objectives as set out by the owners. Through the strategy process the overall direction of the company is set including opportunities and threats in the outside world and the internal strengths and weaknesses of the business. The aim of a business strategy is to ensure that the threats posed
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as an administrative function and ignore the need and opportunity to align it with its strategic plans. The irony with HR being left out of strategy planning is that by its nature‚ HR is about people‚ which is the core of an organization and its strategic plan. It is hard to measure HR success and thus it is considered “soft” and not important in the strategy development. In contrast to the HR administrative function‚ strategic HR practices are more contemporary concepts. A definition of strategic
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ethical and corporate social responsibilities when conducting their day to day operations. Ethical responsibility is when the business has a set of values and guiding principles which are accepted and incorporated into business practices. Corporate social responsibility is when a business owes a duty towards the community as well as the environment. Businesses such as Coles and Woolworths take an individualism view in which they only care about their long term self - interest e.g. profits and sadly
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