BUSINESS PROCESS REENGINEERING A CASE STUDY ON ICICI BANK Before delivering into the topic I would like to explain what is BPR. BPR (Business Process Reengineering) is all about reinventing‚ rethinking‚ redesigning‚ redirecting and rebuilding. It touches five segments strategy‚ processes‚ organization‚ technology and culture. In other words “Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical‚ contemporary
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3 Business Process Reengineering Page 68 CHAPTER THREE Business Process Reengineering Business process reengineering (BPR) has been receiving attention from industries as well as the academic community‚ because it is likely to change management practice and working processes in organisations in the future. However it is commonly agreed that BPR is important but also problematic. In this chapter we explore the principles and assumptions of BPR and identify the factors affecting its
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MAF 635: Strategic Management Accounting Business Process Reengineering vs Kaizen Costing Business Process Reengineering (BPR) Definition Fundamental rethinking and radical design to achieve dramatic improvement in cost‚ quality‚ service and delivery (Hammer & Champy‚ 1993; Manganelli & Klein‚ 1994). It means that business process reengineering involves many steps that change the entire business process. This is done to reduce the cost of production of a product or service‚ increasing the
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BUSINESS PROCESS REENGINEERING: PUTTING THEORY INTO PRACTICE^ BRIAN FITZGERALD AND CIARAN MURPHY Executive Systems Research Centre‚ University College‚ Cork‚ Ireland. ABSTRACT Business Process Reengineering (BPR) advocates the fundamental examination and redesign of business processes‚ recognising tb-at the legacy of scientific management has been the excessive fragmentation of work practices in organisations today. This is reflected in the hierarchical structuring of organisations around functional
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The trend in the world of business grows rapidly. Historically‚ it is difficult to find the best solutions for the common issues in business such as quality‚ cost and innovation. Nevertheless‚ business experts have reacted by implementing strategies. One of these strategies is "the farming out of services to a third party" (Overby 2007)‚ which is called outsourcing .According to The Daily Telegraph (2007)‚ worldwide outsourcing is now valued at approximately $US4 trillion. Originally‚ it was thought
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BUSINESS PROCESS OUTSOURCING ----------------------------------- WHAT IS OUTSOURCING? The idea of outsourcing has its roots in the ’competitive advantage’ theory propagated by Adam Smith in his book ’The Wealth of Nations’ which was published in 1776. Over the years‚ the meaning of the term ’outsourcing’ has undergone a sea change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution‚ has taken on a new connotation in today’s
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Case 1 Vicro Communications (a pseudonym is used in order to mask the identity of the organization) sought to reengineer its basic business processes with the aid of data-centric enterprise software. Vicro management wanted to rely on the software to improve the performance of its business processes. It was hoped that the software would increase information sharing‚ process efficiency‚ standardization of IT platforms‚ and data mining/warehousing capabilities. Unfortunately for Vicro‚ the reengineering
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A Report Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns‚ administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing
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(A)DISSERTATION TITLE Business process outsourcing in India: The present and the future of this industry. (B)FOCUS (B.1) Aim The main aim is to conduct a thorough research and develop an understanding on the history‚ growth and latest trends of the business process outsourcing (BPO) industry in India. (B.2)Objectives In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource
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FROM RAVI KUMAR‚HSBC BPO EMPLOYEE‚VISAKHAPATNAM. 4. INFORMATION COLLECTED FROM KRISHA KUMAR‚RURAL SHORES BPO EMPLOYEE‚RURAL BPO. SUBMITTED BY: 1. GEETA SRIRAM SUNKARA‚PH NO:+91 7795609979 2. JAYAT RATHORE‚PH NO:+91 7204329228 DAYANANDA SAGAR BUSINESS SCHOOL‚BANGALORE.
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