(A)DISSERTATION TITLE Business process outsourcing in India: The present and the future of this industry. (B)FOCUS (B.1) Aim The main aim is to conduct a thorough research and develop an understanding on the history‚ growth and latest trends of the business process outsourcing (BPO) industry in India. (B.2)Objectives In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource
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defects. It is defined as a set of practices that improve efficiency of a process. DMAIC generally is used for projects aimed at improving an existing business process. Therefore it can be safely said that when considering continuous improvement programs the DMAIC approach is more applicable to the projects focusing on incremental change than to projects focusing on radical change. A DMAIC methodology is used when a product or process is in existence at a company but it is not meeting customer specification
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A CRITIQUE on Reengineering Work: Don’t Automate‚ Obliterate by Michael Hammer Harvard Business Review July-August 1990 Summary Hammer emphasises the futility of using Information Technology to mechanise the existing processes. He believes in necessity for breaking away from the outdated rules and fundamental assumption that underlie operations to keep up with the quickly changing‚ growing competitiveness. To achieve this‚ companies should use the power of modern Information
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data from paper base into computer base. As mentioned on the previous chapter‚ the biggest problem of the current business process in Dental Clinic XYZ happened because they are still using paper based for patient data and the patient’s membership is heavily depend in a human memory. Therefore‚ by using computerized system will reduce the human errors that often occur in a business. Moreover‚ the computerized system will increase the efficiency and effectiveness of the time used to find patient’s
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PTCL CS&PD Business Process Re-Engineering Version 3.0 SOP Information SOP SOP Title | Corporate Services and Product Development Business Process Re-Engineering | SOP # | PTCL/CS&PD/BPR/SOP/01 | SOP Lead Time | | SOP Status | Approved Under Revision | Originated Prepared by: | PTCL Corporate Services and Product Development Team | Originating Department: | PTCL CS&PD | Originator Head: | EVP CS&PD‚ Headquarters‚ Islamabad | Approvals
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Can eBay Continue Growing? 1. What is eBay’s business model and business strategy? How successful has it been? According to the course textbook there is several internet business models found on page 444. The internet business model that best describes eBay is an “online marketplace”. As it says in the case itself‚ “eBay is an online auction service…who stores no inventory and ships no products. Instead‚ it derives its revenue from the movement of information”. This is essentially what
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7/30/2013 eBay‚ Inc. and Amazon.com (A) Situation of the case: eBay is now faced with a direct competitor‚ Amazon.com. Even though Amazon.com has received most of the hype and publicity surrounding e-commerce‚ eBay has also built an innovative business truly sited to the internet. Initially‚ Amazon’s goal was to be the “Earth’s Biggest Bookstore” Since then‚ the company also entered music‚ video‚ toys and electronics business‚ extending the retail capabilities it had developed for books. Meanwhile
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pros and cons of eBay’s playbook strategy. Pros of eBay’s playbook strategy are: • Develops suggestions as to how to drive traffic to the local eBay site through ads at a country’s most popular Web sites and search engines (as stated) • Dictates that products‚ info‚ and chat groups be created by buyers and sellers in that country (as stated) • eBay becomes part of the country’s internet because of the playbook • avoids problems associated with a cookie-cutter approach (as stated) - (avoids
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These two travel websites provide customers with the ability book hotels‚ purchase airline tickets‚ reserve rental cars‚ and purchase vacations and cruises. Rappa (2006) pointed out that Priceline follows a brokerage model‚ and its main role is as a business-to-customer company. I think Priceline consist of two brokerage models: one is the Demand Collection System‚ and the other is Search Agent. Customers can “name-your-price” on Priceline or they can also simply search for the best price available
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Consequently a company must plan strategies that address any changes in the market. ebay Inc. is the world’s largest and most popular person-to-person trading community on the internet (Bradley‚ 2001‚ p. 1). From its inception eBay was unchallenged however with amazon.com’s (Amazon) entrance into the online person-to-person auction arena and other competition from Yahoo! Auctions‚ Auction Universe‚ and OnSale‚ eBay was faced with the issue of how to separate themselves from competitors and maintain
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