Proposed KPO (Financial Services) Strategy for Large Indian Outsourcing Firms Thara K.1 ‚ Krishnankutty K.V.2 Department of Business Administration‚ College of Engineering‚ Trivandrum - 695 016 1- MBA student‚ 2-Proffessor Abstract – At a time when BPO (Business Process Outsourcing) is becoming old news‚ Knowledge Process Outsourcing or KPO is now the shiny new business tool in the box. The reward of successfully implemented KPO is truly enormous. India‚ the global KPO “hotspot” and is expected
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Outsourcing can be defined as turning over all or part of an organizational activity to an outside vendor. Outsourcing is often seen as a tool of cost cutting where companies move their jobs to an outside vendor on an ongoing basis. These services were initially provided internally by that organization. The pressure of the current market forces and the price wars have forced many companies to reduce cost by outsourcing its non-core activities to low wage countries in Asia. A cost cut of any
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consulting‚ business process outsourcing‚ or BPO‚ services and research and development services in the areas of hardware and software design to companies worldwide. The Company combines business knowledge and industry expertise of its domain specialists and the technical knowledge and implementation skills of its delivery team in the development centers located in India and around the world‚ to develop and integrate solutions which enables its clients to leverage IT for achieving their business objectives
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Globalisation is a positive force in the world. Discuss. In recent years‚ amongst all the claims and counterclaims‚ the argument over whether globalisation is a positive force or not has become rather controversial. Advocates claim globalisation facilitates economic growth‚ international financial integration‚ and cooperation between nations while critics vigorously argue that globalisation leads to a fierce exploitation of the labour class‚ a disparity between rich and poor‚ and a concentration
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Not being involved with any outsourcing business‚ I experience the flatness of the world through online communities‚ media streaming‚ file and information sharing‚ e-mails and chatting‚ etc. Through social networking websites like Friendster‚ I can stay in touch with my distant friends and relatives. Instead of going to a mall‚ I can actually stay at home and shop online from anywhere around the world. And as a student who is usually bombarded with a lot of research work‚ I rely on search engines
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A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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concept of outsourcing started with Ross Perot when he founded Electronic Data Systems in 1962. EDS would tell a prospective client‚ "You are familiar with designing‚ manufacturing and selling furniture‚ but we’re familiar with managing information technology. We can sell you the information technology you need‚ and you pay us monthly for the service with a minimum commitment of two to ten years. BPO is the act of transferring some of an organization’s repeated non-core and core business processes
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1. How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? Since the mid-1990s Business process outsourcing (BPO) firms have been one of the largest job creators in India. Key factors why India became so popular concerning outsourcing are the educated‚ young and english speaking population‚ high-end telecom‚ a good infrastructure‚ strong quality orientation within the industry and India‘s location on the
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simple language‚ they have begun outsourcing (also called business process outsourcing) activities formerly performed in-house and concentrating their energies on a few functions. Outsourcing involves withdrawing from certain stages/ activities and relaying on outside vendors to supply the needed products‚ support services‚ or functional activities. Take infosys‚ its 250 engineers develop IT applications for BO/FA (Bank of America). Elsewhere‚ infosys staffers process home loans for green point mortgage
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their function to fulfill the needs of the organization‚ whereby their behaviors will be governed by set policies and procedures. Organization or company is required to develop‚ integrated business and administrative processes‚ putting in place strategic measures and controls to meet its corporate and business goals. These ‘organizational softwares’ when carefully developed and executed‚ will turn great performance by teams of executors through reward system put in place‚ thus achieve positive corporate
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