Contents: A) Business a. What is Business / organization b. Business management Challenge – Management planning for organization changes B) Business and IT systems a. How it can transform organization b. Linking IT systems to business plan c. Establishing organizational information requirement d. System development and organization change C) Business Process Engineering and Process Improvement a. Business Process Engineering b. Effective Engineering – How to do c. Process improvement
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INTRODUCTION Change management is the process by which an organization gets to its future state‚ its vision. While traditional planning processes delineate the steps on the journey‚ change management attempts to facilitate that journey. Therefore‚ creating change starts with creating a vision for change and then empowering individuals to act as change agents to attain that vision. The empowered change management agent’s need plans that provide total systems approach‚ are realistic‚ and are future
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sake of gaining a foothold and developing their own advantages? Most of them had already found the answer – business process reengineering. Business process reengineering‚ which also called BPR‚ is “the analysis and redesign of workflow within and between enterprises” (Baltzan and Phillips 30). Companies will think over the existing process‚ redesign the process and then establish new process structures according to customers demand by using advanced manufacturing technology‚ information technology
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also occurs when operations continue after they should have stopped. Waste due to waiting Work-In-Progress is a direct measure of quality of the organization. It is Also known as queuing‚ waiting refers to the periods of inactivity in a downstream process. Transportation Unnecessary transportation is a waste. Processing Waste The machinery should be kept in a smooth working condition by periodic and preventive maintenance to eliminate processing waste. Inventory Waste Supply chain management should
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service‚ but was void of technology‚ information management‚ and therefore also void of an IT competitive advantage. Providian Trust was in major need of reengineering and simply implementing a new software system (Access Plus) was not going to give the company a competitive advantage. The company was going to need a dramatic redesign of business processes and intense “reprogramming” of most of the employees as well as the implementation of leading edge software and information technology solutions
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Collaborative Writing Space for Project I THE OUTPUT PROCESS 1. The outputs of the order process are reports of credit holds‚ customer invoice when product is delivered and paid for‚ processing the product order‚ inventory check (product availability)‚ shipping instructions‚ and reports of back orders. The Diagram: The diagram starts off with one of the business processes called sales. A customer faxes‚ mails or calls in an order to the company. The order is taken down by a representative
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Two Managing Processes Process Strategy | | TRUE/FALSE 1. Process decisions are strategic in nature. Answer: True Reference: Introduction Difficulty: Moderate Keywords: process‚ strategic 2. ISO 14001 is a set of standards that govern how a company designs service processes. Answer: False Reference: Process Strategy Difficulty: Easy Keywords: ISO‚ 14001‚ service‚ design‚ process 3. No process can exist without at least
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role of follower‚ instead of leader. In writing about a related quality improvement technique‚ Business Process Reengineering (BPR)‚ Hammer and Champy (1993) add that: The problem with benchmarking is it can restrict the Reengineering team’s thinking to the framework of what is already being done in its company’s own industry. By aspiring only to be as good as the best in its industry‚ the (Reengineering) team sets a cap on its own ambitions. Used this way‚ benchmarking is just a tool for catching
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Making Business Decisions I Business Dilemma The Broadway Cafe has been in business since 1952 and has never had a single competitor in the neighborhood. One of your employees has heard a rumor that Starbucks might be opening a store a few blocks away. Your staff is worried and is looking to you to provide reassurance that the competition will not affect your business. PROJECT FOCUS: * Determine a strategy for addressing your employees concerns‚ building loyalty among your customers‚
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Case3 The Indian Business Process Offshoring Industry Global business process offshoring (BPO) has been becoming more popular in the last two decades. Increasing cost pressures made Western companies start to offshore IT activities to developed economies‚ which offered them cost attractiveness. One of the countries with the most developed Offshoring industry is India accounting for 30% of the global BPO Industry. Case’s Facts: * Global business process offshoring (BPO) industry is $50billion
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