FROM RAVI KUMAR‚HSBC BPO EMPLOYEE‚VISAKHAPATNAM. 4. INFORMATION COLLECTED FROM KRISHA KUMAR‚RURAL SHORES BPO EMPLOYEE‚RURAL BPO. SUBMITTED BY: 1. GEETA SRIRAM SUNKARA‚PH NO:+91 7795609979 2. JAYAT RATHORE‚PH NO:+91 7204329228 DAYANANDA SAGAR BUSINESS SCHOOL‚BANGALORE.
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for to be considered and discussed in this section are the Business Process Re-engineering and Kaizen models. Business Process Re-engineering Definition The world today is ever changing‚ moving from one phase to the other and the only thing that does not change is ‘change’ itself. As the modern business environment is propelled by the three Cs namely Customer‚ Competition and Change‚ organisations are always looking for new business innovations to salvage their ailing enterprise. (Hammer and
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Process Mapping Key items to note when process mapping: http://www.bpmenterprise.com/content/c060710a.asp - Follow Best practices and get the right people (SME) for each job. - Get the bigger picture of the entire system instead of just discrete or departmental views. Understanding interactions. But don’t (lose) losing sight of the forest for the trees. - Understanding the current processes in depth. - Prioritize key things that need to be done‚ elements in critical path‚ customer delivery
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information technology creates business value SUPPORTING TOPICS: •Lecture/discussion to review basic MIS concepts and the critical role MIS plays in every business. •Information technology’s role in business •Information technology basics •Roles and responsibilities in information technology •Measuring information technology’s success •Business strategy •The five forces model – evaluating business segments •The three generic strategies – creating a business focus •Value chain analysis
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Background Issues At every company has its own process for making a product. This process should run smoothly so that the resulting output has a good quality. So for a company that makes a strategy so that the process of making the process more efficient and effective bias. For example‚ manufacturing companies have a strategy in the manufacture of products that make the items work normally aligned in the assembly process. Each post has the task so that each process can be faster. Many companies are successful
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Artifact-Centric Business Process Models: Brief Survey of Research Results and Challenges Richard Hull IBM T.J. Watson Research Center‚ Yorktown Heights‚ NY‚ USA Abstract. A data-centric approach to business process and workflow modeling has been emerging over the past several years. This short paper presents a structured framework for a class of data-centric business process models‚ which are based on “business artifacts”. The paper provides a brief survey of research results on artifact-centric
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Business Case Analysis What is a Business Case? A business case is a tool used to manage business process improvement activities from inception through implementation. A business case is a document that identifies functional alternatives and presents economical and technical arguments for carrying out alternatives over the life-cycle to achieve stated business objectives or imperatives. Each business case will look different depending on its application. However‚ essential ingredients remain
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Strategies for business process outsourcing: An analysis of alternatives‚ opportunities and risks Author: Subrata Chakrabarty Electronic Business: Concepts‚ Methodologies‚ Tools and Applications‚ vol. 1‚ no. ch020‚ pp. 290312‚ 2009 290 Kindlv include citation for references: Chakrabarty‚ S. (2009). Strategies for Business Process Outsourcing: An Analysis of Alternatives‚ Opportunities‚ and Risks. In I. Lee (Ed.)‚ Electronic Business: Concepts‚ Methodologies‚ Tools‚ and Applications
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declining sales and reduced profits since 2008. Methodology Research for this report is based on current literature about business process management and relevant companies‚ transcript of the management meeting‚ financial statements‚ and other miscellaneous information supplied by Omnicrons’ CEO. Findings The major findings indicate the lack of a streamlined computer-based business system‚ coordination amongst departments’ managers and employees‚ IT facilities and equipment. These cause a range of
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design Business Process Mapping Catapult exercise on variability Cause & effects diagram (also known as fishbone or Ishikawa diagram) Chi-square test of independence and fits Control chart Correlation Cost-benefit analysis CTQ tree Quantitative marketing research through use of Enterprise Feedback Management (EFM) systems Design of experiments Failure mode and effects analysis General linear model Histograms Homoscedasticity Pareto chart Pick chart Process capability
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