In 2007‚ Business transformation became a crucial factor in driving change within organisations. European Firms have identified the need for change due to several growing external factors that have had a growing impact on the firm’s survival in the industry. As the forces of globalisation began to increase‚ barriers of trade reduced significantly causing firms to shift their focus on improving processes internally in order to sustain operations and become profitable. With the reduction of the barriers
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Internal Business Process Prospective BUS 499 – Strategic Management Module 3 Case February 1‚ 2013 Duke Children’s Hospital fell into a crisis within the mid-1990s. Expenses were rising while dramatic reductions in net margin were occurring. Staff productivity fell and staff satisfaction was at an all-time low. They overcame the crisis by implementing the balanced scorecard. Their way of designing their scorecard catered to their business in healthcare. The higher officials of Duke Children’s
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design Business Process Mapping Catapult exercise on variability Cause & effects diagram (also known as fishbone or Ishikawa diagram) Chi-square test of independence and fits Control chart Correlation Cost-benefit analysis CTQ tree Quantitative marketing research through use of Enterprise Feedback Management (EFM) systems Design of experiments Failure mode and effects analysis General linear model Histograms Homoscedasticity Pareto chart Pick chart Process capability
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Business Process Simulation Revisited Wil M.P. van der Aalst Department of Mathematics and Computer Science‚ Eindhoven University of Technology‚ P.O. Box 513‚ NL-5600 MB‚ The Netherlands w.m.p.v.d.aalst@tue.nl Abstract. Computer simulation attempts to “mimic” real-life or hypothetical behavior on a computer to see how processes or systems can be improved and to predict their performance under different circumstances. Simulation has been successfully applied in many disciplines and is considered
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portfolios of commercial banks are likely to be higher. Our empirical results show that GDP growth is inversely related to non-performing loans‚ suggesting that an improvement in the real economy translates into lower non-performing loans. We also find that banks which charge relatively higher interest rates and lend excessively are likely to incur higher levels of non-performing loans. However‚ contrary to previous studies‚ our evidence does not support the view that large banks are more effective in
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defects. It is defined as a set of practices that improve efficiency of a process. DMAIC generally is used for projects aimed at improving an existing business process. Therefore it can be safely said that when considering continuous improvement programs the DMAIC approach is more applicable to the projects focusing on incremental change than to projects focusing on radical change. A DMAIC methodology is used when a product or process is in existence at a company but it is not meeting customer specification
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A CRITIQUE on Reengineering Work: Don’t Automate‚ Obliterate by Michael Hammer Harvard Business Review July-August 1990 Summary Hammer emphasises the futility of using Information Technology to mechanise the existing processes. He believes in necessity for breaking away from the outdated rules and fundamental assumption that underlie operations to keep up with the quickly changing‚ growing competitiveness. To achieve this‚ companies should use the power of modern Information
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data from paper base into computer base. As mentioned on the previous chapter‚ the biggest problem of the current business process in Dental Clinic XYZ happened because they are still using paper based for patient data and the patient’s membership is heavily depend in a human memory. Therefore‚ by using computerized system will reduce the human errors that often occur in a business. Moreover‚ the computerized system will increase the efficiency and effectiveness of the time used to find patient’s
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Female Employees File Lawsuit Against Bank of America March 31 2010‚ three female Financial Adviser filed a national class action lawsuit against Bank of America and Merrill Lynch alleging sex discrimination. The New York Times reports that the lawsuit‚ which was filed in New York‚ claims that the companies have violated several federal and New York state laws‚ including Title VII of the Civil Rights Act of 1964 and the New York State Human Rights Law. Employment lawyer Kelly M. Dermody says
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Case Analysis: Bank of America: Mobile Banking Company Overview: Bank of America is the largest US bank founded in 1904‚ it has expanded through several acquisitions. By the end of 2009‚ Bank of America was the market leader serving 82% of the US population and over 53 million customers. They are positioned as number one in online and mobile banking. Their mobile banking services were launched in 2007 and have gained 4 million customers in less than three years. Acquisitions made by Bank of America prior
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