MYSTERY SHOPPING: AN EFFECTIVE METHOD FOR MEASURING INTERNAL QUALITY SERVICE 1.0 Contents 2.0 Executive Summary The Jamaica National Building Society (JNBS) is the premier building society in Jamaica and prides itself on providing excellent customer service. Consequently‚ JNBS conducts an internal quality service survey twice per year to help staff recognize how their performance and customer service delivery is perceived by individuals in other departments. This approach has provided
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Mall Shopper Segmentation Gender * Male * Female Age * Below 19 * 20-29 * 30-39 * 40-49 * 50 and above Marital Status * Married * Single * Committed Occupation * Student * Self-employed * Working Professional * Home Maker * Others Annual family income * below 5 lac * 5 to 9 lac * 9 to 15 lac * 15 and above Rate the extent to which you indulge in following activities in a Mall : | Never | Very Rarely |
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Thomas Money Service Business Proposal Thomas Money Service Inc. established in 1940 with the intent of providing small loans for household needs. The success of the company has led them to expand their services which include business loans‚ business acquisition financing‚ and commercial real estate loans. In 1946 Thomas merged with a company that specialized in equipment financing called Future Growth Inc. This merger‚ although was a risky move was a proven success for The company as they became
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How can shopping be seen as a sacrifice? Daniel Millers’ essay‚ A Theory of Shopping‚ explores the intricate nature of shopping‚ and the behaviours exhibited by families within a suburb of North London. Millers’ observations took place over a one-year period from 1994-5‚ and through this time many interesting theories were raised. One particular point raised by Miller was the fact that there are many parallels between shopping and sacrifice. He brought this comparison up in a number of ways‚ which
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Online shopping is the process of buying goods and services from merchants over the Internet. Since the emergence of the World Wide Web‚ merchants have sought to sell their products to people who spend time online. Shoppers can visit web stores from the comfort of their homes and shop as they sit in front of the computer. Consumers can buy a huge variety of items from online stores‚ and just about anything can be purchased from companies that provide their products online. Books‚ clothing‚ household
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Online shopping is making things easier in terms of time. The only thing you have to do is to go to the internet shop‚ choose the product you want and buy it. Usually‚ the delivery takes from 2 days to 15 days. Shopping online is comfortable for some people‚ because they can buy food as well as things they need in the household and if they are not able to go out for some reasons. You can buy everything you need through the internet. Another good opportunity in online shopping is that you
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Cold Stone Business Proposal Cold Stone Creamery is an American business based from Tempe‚ Arizona. Cold Stone provides premium quality ice cream made on the spot of each location for their customers. Cold Stone has revolutionized the ice cream industry by inventing their signature ice cream creations. No ice cream parlor before has ever given the option of creating an ice cream creation‚ or mixture. In these mixtures you are allowed to combine any premium ice cream with any ingredient of your
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Argumentative essay Shopping Online. Are you one of those people who get tired of busy stores? Well you can actually shop from the comfort of your home and get products even from stores that aren’t even nearby. There are a few common questions when we shop for something on the internet‚ is it safe? When we shop for clothing is it going to fit me? Does the product have good quality or not? Follow these tips in order to achieve good online shopping. Online shopping is making things much easier
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OASIS SPA Business Proposal Talking Points (Introduction): Welcome everyone to my presentation! This project is for my module called “Managerial Skills and Entrepreneurship”. Today I am going to talk about my business proposal which is called “Oasis Spa”. In this project I am going to present you my business proposal about starting a new business‚ opening a Spa center and at the same time improve the current business in the hotel where I am currently employed at. I am working as a General
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prices. There were three equivalent products at three different prices: €1.99‚ €2.89 and €3.65. I immediately picked the €2.89. The “logic” behind it was: “let me pick the middle one”. Gladly‚ I took a second to reflect before I placed the bag in the shopping cart. I then imagined the scenario where I would only have to choose between the two cheapest brands; in such a case‚ I would surely choose the €1.99 option. The line of thought
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