Creating Customer Value in Tourism and Hospitality Industry‚ pp. 752-763 M. Drljača: METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL MIROSLAV DRLJAČA‚ MSc‚ Researcher Zagreb Airport‚ Ltd.‚ Zagreb‚ Croatia METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL UDC 65.012.4:640.4 Preliminary communication Requests of interested parties‚ amongst which the customer has the central position‚ are starting points of quality management system that complies with requirements of ISO
Premium Process management ISO 9000 Quality management
Business Process Management or BPM‚ is the practice of improving the efficiency and effectiveness of any organization by automating the organization’s business processes. BPM used to be also know as Business Process Reengineering (BPR). Many companies have business processes that are unique to its business model. Since these processes tend to evolve over time as the business reacts to market conditions‚ the BPM solution you choose must be easily adaptable to the new conditions and requirements and
Premium Business process management Management Business process reengineering
kinds of organizational change that can be promoted with information technology. What is business process reengineering? What steps are required to make it effective? How does it differ from business process management? Explain with example. In an organization‚ there are major risks and uncertainties in systems development that need to be addressed by the management. Determining when new systems and business processes can have the greatest impact is involved in these challenges. This may be the
Premium Business process reengineering Business process management Process management
of the Association for Information Systems Research Article Business Process Modeling- A Comparative Analysis* Jan Recker Faculty of Science and Technology Queensland University of Technology j.recker@qut.edu.au Michael Rosemann Faculty of Science and Technology Queensland University of Technology m.rosemann@qut.edu.au Marta Indulska UQ Business School The University of Queensland m.indulska@business.uq.edu.au Peter Green UQ Business School The University of Queensland p.green@business
Premium Business process modeling Process management
The trend in the world of business grows rapidly. Historically‚ it is difficult to find the best solutions for the common issues in business such as quality‚ cost and innovation. Nevertheless‚ business experts have reacted by implementing strategies. One of these strategies is "the farming out of services to a third party" (Overby 2007)‚ which is called outsourcing .According to The Daily Telegraph (2007)‚ worldwide outsourcing is now valued at approximately $US4 trillion. Originally‚ it was thought
Premium Business process outsourcing Outsourcing
BUSINESS PROCESS REENGINEERING: PUTTING THEORY INTO PRACTICE^ BRIAN FITZGERALD AND CIARAN MURPHY Executive Systems Research Centre‚ University College‚ Cork‚ Ireland. ABSTRACT Business Process Reengineering (BPR) advocates the fundamental examination and redesign of business processes‚ recognising tb-at the legacy of scientific management has been the excessive fragmentation of work practices in organisations today. This is reflected in the hierarchical structuring of organisations around functional
Premium Business process reengineering
(A)DISSERTATION TITLE Business process outsourcing in India: The present and the future of this industry. (B)FOCUS (B.1) Aim The main aim is to conduct a thorough research and develop an understanding on the history‚ growth and latest trends of the business process outsourcing (BPO) industry in India. (B.2)Objectives In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource
Premium Outsourcing Business process outsourcing Scientific method
A Report Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns‚ administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing
Premium Business process outsourcing Customer service Outsourcing
BUSINESS PROCESS OUTSOURCING ----------------------------------- WHAT IS OUTSOURCING? The idea of outsourcing has its roots in the ’competitive advantage’ theory propagated by Adam Smith in his book ’The Wealth of Nations’ which was published in 1776. Over the years‚ the meaning of the term ’outsourcing’ has undergone a sea change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution‚ has taken on a new connotation in today’s
Premium Supply and demand Business process outsourcing
CHAPTER 1 Business Process Outsourcings Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally‚ this was associated with manufacturing firms‚ such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context‚ it is primarily used to refer to the outsourcing of services. BPO is typically categorized
Premium Electronic commerce Business process outsourcing Outsourcing