backwards to an actual business need and forwards to the ending product or service. Requirements are also linked to other requirements (Kerton‚ 2011). Requirements traceability benefits an organization by allowing it to improve scope management‚ improve test coverage and test costs‚ and improve impact assessment (Kerton‚ 2011‚ p. 2-3). A properly completed requirements traceability matrix allows an organization to clearly identify risks within the improved business process‚ as well as any opportunities
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2010). Increasing competition and decreasing customer loyalty have led to the emergence of concepts that focus on the nurturing of customer relationships (Henning‚ et al. 2003). With Operational CRM systems one can improve the efficiency of CRM business processes and comprise solutions for sales force automation‚ marketing automation‚ and call center/customer interaction center management (Bose&Sugumaran‚2003). The goal of operational CRM should be to integrate people‚ processes and technology
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Analysis – is examination‚ study‚ investigation‚ breakdown… Design – plan‚ drawing‚ propose‚ blueprint‚ aim‚ device (tool) INTRODUCTION All the news or headlines that we read today are all offer dramatic examples of how information technology affects business‚ large and small. Companies use information as a weapon (join) in the battle to increase productivity‚ deliver quality products and services‚ maintain customer loyalty‚ and make sound decision. In a global economy with intense competition‚ information
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Management at Pacific Life: Optimizing Business Unit Autonomy Case summary Intro * Pacific Life (PL) holds its culture as central to 139 years in business. * 5 strengths: (a) Risk management; (b) Customer service culture (both distributor and customer levels); (c) Team orientation (different expertise combined); (d) Continuity of operations and company identity; and (e) Integrity (providing value to clients). * Need to balance business unit autonomy with central control
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where would you look for information? Where would you start? How would you know when you were done? An alternative approach would be by business process reengineering. It is the search for‚ and implementation of radical change in business processes to achieve breakthrough improvements in products and services. I would start by identifying key business process that are measurable activities designed to produce a specific output. 5. Why shouldn’t Petrie’s staff build their own unique system in-house
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Business Process Re-engineering Business process re-engineering focus on the analysis and design of workflows and processes within an organization. BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service‚ cut operational costs‚ and become world-class competitors. BPR seeks to help companies radically restructure their organizations by focusing on the ground-up design of their business processes. According to Davenport (1990)
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also achieved initial success in instituting a process-oriented atmosphere inside the information technology services organization. There is one point need to be highlighted is Brown believed that a CIO’s duty is to transform the business‚ which means Brown keeps trying to improve company’s transformation process as developed as possible. That is also the reason why he achieved few succeed initiatives at first. Although his purpose of creating a process-oriented enterprise for PWC was motivated‚ he
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Markets Advantages and Disadvantages of Business Process Reengineering Supervisor: Submitted by: Period: Prof. Dr. Breyer-Mayländer Tobias Kiefer (Matrikel-Nr.: 164282) Winter Semester 2003/2004 Organization & Markets Business Process Reengineering Table of Contents 1. Business Process 2. Business Process Improvement 3. Business Process Reengineering 3.1 Business Process Reengineering Formally Defined 3.2 Rethinking the Business Process 3.2.1 Combination of Jobs 3.2.2 Responsibility
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1. Suppose you are a manager being asked to develop e-business and e-commerce applications to gain a competitive advantage in an important market for your company. What reservations might you have about doing so? Why? As a manager you are responsible to be aware of these emerging technologies and new ways of conducting business in the new economy. Of course‚ if the manager is familiar with the concepts of developing an e-business or e-commerce application they certainly will have personal
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that organizations are using to enable them to make crucial decision-making which can affect the viability of the organizations. 2. How is the trend toward open systems‚ connectivity‚ and interoperability related to business use of the Internet‚ intranets‚ and extranets? As more businesses become dependent on the use of the Internet‚ intranets‚ and extranets in computing and telecommunications‚ the industry will strive to move closer towards achieving open systems
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