OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions‚ use active listening‚ don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions‚ go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given‚ have respect for the callers attitude without adopting it. Transition providing
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wedding. But most guest dropout of the party without contributing any money and the newlyweds are unable to pay the bill. This is when Jurgis promises that he will find a job in this new land to make money to support their new lives. In the following chapter the author talks about the family past of Jurgis and Ona and how before they came to America they did not have
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Dr. Stephen Kucera - Chapter 1 Summary/Reaction In the introduction the author discusses his feelings about the importance of scientific literacy for our civilization. Currently‚ a swift and far reaching biocide is in progress and there may be ramifications for our civilization if we do not begin to address these issues soon. I agree with the author because I feel that our society has become so insulated from the effects of nature on our lives that we have lost a great deal of respect for it
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Chapter 1 Handicapped by History Brief Summary As the first chapter in this long analytical book‚ chapter one serves as the foundation for the rest of the novel‚ with a basic premise that “history textbooks make fool out of the students.” It shows how portrayal of historical figures and events in the best light for the reputation of United States leads to biased and distorted historical education. Author’s Viewpoint Loewen uses two examples—Helen Keller and Woodrow Wilson—in order to illustrate
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A production concept is the oldest of the concepts in business. Business concerned itself primarily with production‚ manufacturing‚ and efficiency issues. It holds that consumers will prefer products that are widely available and inexpensive. Managers focusing on this concept concentrate on achieving high production efficiency‚ low costs‚ and mass distribution. They assume that consumers are primarily interested in product availability and low prices. This orientation makes sense in developing countries
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CHAPTER 8 How Did They Make And Use Tools? Technology Summary The physical remains of humanly made artifacts form the bulk of the archaeological record. The artifacts that are found by archaeologists may not represent the range of objects actually used because certain materials preserve better than others. For this reason‚ stone tools and ceramics dominate the archaeological record. Objects made of fabric‚ cord‚ skin‚ and other organic materials no doubt date back to the very earliest archaeological
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Chapter 1: Globalization and International Business Introduction 1. The meaning of globalization * Broadly: the widening set of interdependent relationships among people from different parts of a world that happens to be divided into nations. * Narrowly: the integration of world economies through the elimination of barriers to movements of goods‚ services‚ capital‚ technology‚ and people. A. How Does International Business Fit In? * International business consists of all
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with service levels‚ pay per milestone crossed options and even offer returning fees or no pay if targets are not met. All this‚ with the least amount of face to face interaction with your supplier! Yes‚ the world has shrunk and most of us do business with folks from around the world. This practice is only increasing in popularity and companies are now working towards mitigating the cons listed in the table above. Some disadvantages |Existence of ‘hidden costs’ that arise due to cultural
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1 CHAPTER ONE: ACCOUNTING IN BUSINESS Chapter Outline I. Importance of Accounting—we live in the information age‚ where information‚ and its reliability‚ impacts the financial well-being of us all. A. Accounting Activities Accounting is an information and measurement system that identifies‚ records and communicates relevant‚ reliable‚ and comparable information about an organizations business activities. B. Users of Accounting Information 1. External Information Users—those not directly involved
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Chpt 4-6 study guide WHAP 1) The early Aryan’s chief god was Indra 2) Harappa is still a mystery because of little written records and little material records 3) The Indus river dominated early Harappan society 4) Harappan society: a. Social- distinct classes like always in history b. Trade- w/ Mesopotamia‚ Hindu Kush‚ and Persia for things like wool‚ leather‚ olive oil c. Artistic- pottery‚ lots of smiths and artisans‚ art focused on fertility d.
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