I nternational eview of anagement and usiness esearch ol. 1 ssue.1 Attaining Customer Loyalty! The Role of Consumer Attitude and Consumer Behavior MOHAMMAD MAJID MEHMOOD BAGRAM Assistant Professor Allama Iqbal Open University‚ Islamabad Pakistan Email: bagram@hotmail.com Tel: +92-3335188677 SHAHZAD KHAN Lecturer City University of Science & Information Technology‚ Peshawar Pakistan Email: shahzadkhan.lecturer@gmail.com Tel: +92-3339405596 Abstract All over the
Premium Customer satisfaction Marketing Brand
TiVo is definitely an innovation to television. It is unique‚ and solves many consumer problems. It changes consumer behavior towards TV and allows individuals to be more efficient and flexible in when and how they view. After being on the market a few short years‚ it has attracted a certain demographic‚ and has a large reach into the markets. That being said it isn’t the growth that was expected‚ and there are a few hurtles TiVo will need to overcome to continue to drive success and growth. The
Premium Demographics Television Demographic profile
Customer Retention Strategies The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost‚ in either case‚ is staggering‚ but few businesses truly understand the implications. Imagine two businesses‚ one that retains 90 percent of its customers‚ the other retaining 80 percent. If both add new customers
Premium Sales Customer service Customer relationship management
Call Center Deron Koontz Group Behavior in Organizations MGT 415 Professor Charles Orgbon May 14‚ 2012 Call Center The organization I have chosen to research is a call center. I have been hired to provide recommendations that would help improve group productivity in the organization. The president of the organization has asked me to research a few different aspects of the groups and how it will affect overall productivity. These include‚ but are not limited to: call volume and staffing
Premium Time Member of Parliament Working time
The Internet has changed consumer shopping style; however‚ the foundations that cause the common shopping habits have not changed. Online and traditional shopping both have to deal with issues that relate to security‚ advertisement‚ and providing a better service through convenience. The security issue comes up for both business sites. Online‚ people are concerned about revealing their credit card information over the web due to information theft and hacking. When it comes to advertisement; businesses
Premium Retailing Shopping mall Consumer theory
CONSUMER BEHAVIOR ON IMPULSIVE BUYING The Influence of Culture on Consumer Impulsive Buying Behavior KACE N AND L EE CUL TURE AND IMPUL SIVE BUYING BE HAVIOR Jacqueline J. Kacen Department of Business Administration University of Illinois at Urbana-Champaign Julie Anne Lee Department of Marketing University of Hawaii–Manoa Impulse buying generates over $4 billion in annual sales volume in the United States. With the growth of e-commerce and television shopping channels‚ consumers
Premium United States Purchasing Emotion
Culture Theories:PART I: Comparing and contrasting the Hofstede and GLOBE theory:Abstract:Ethics plays an important part in influencing the culture of business. Ethics is defined as a set of principles for an individual or a group of individuals. Some ethics are influences by religion and some by region. Still there are common ethics which influence every individual. There are various theories which suggest various methods to be followed by organizations to deal with conflicting cultures in organizations
Premium Culture Geert Hofstede Leadership
MEMORANDUM TO: FROM: DATE: SUBJECT: Ms.Rogers Kailin(Karen) Dong September 3rd‚ 2012 Recommend a cruiser behavior estimation system to improve CRM process As you requested‚ I have investigated the current competitive position and strategies of Carnival Cruise Line (CCL) and implemented the analysis. I suggest that CCL keep promoting the “Fun Ship” theme and make an IT investment in Cruiser Behavior Estimation system by analyzing the consumer behavior activity data. The IT improvement
Premium Carnival Cruise Lines Holland America Line Cruise line
Strategy from the Outside In: Profiting from Customer Value Write-Up - Part II I. Introduction In Strategy from the Outside In: Profiting from Customer Value‚ George S. Day and Christine Moorman use research to determine business strategies that separate successful from unsuccessful firms. This write-up shall have a section‚ titled § II. Brief Summary‚ which outlines each chapter in Chapters 7 through 13‚ including the conclusion. This write-up shall also have a section‚ titled III. Application
Premium Marketing
Difficult Task Force José has been appointed chair of a steering task force to design the primary product line for a new joint venture between companies from Japan‚ the United States‚ and South America. The new joint venture company will make‚ sell‚ and service pet caskets (coffins) for the burial of beloved pets‚ mostly dogs and cats. One month earlier‚ each company had assigned personnel to the task force: From the Japanese company‚ Furuay Masahiko from Yokohama‚ assistant to the president
Premium Manufacturing Joint venture President