Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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“F***ing Perfect” by Pink “F***ing Perfect” by song artist Pink‚ expresses thoughts of her past and future. This song uses metaphors and also similes to get her points across. You are who you are and no one can take that away from you because “You are perfect”. An example of a metaphor in this song is “The whole world stares while i swallow the fear”. This line is stating that she was miss judged and bullied‚ what gives this away is the line“ they don’t like my genes they don’t get my hair”.
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1. Pricing decisions Factors to consider when setting prices All profit organizations and many non profit organizations must set prices on their products or services. Simply defined‚ price is the amount of money charged for a product or service. More broadly‚ price is the sum of the values consumers exchange for the benefits of having or using the product or service. A company ’s pricing decisions are affected both by internal company factors and by external environmental factors. These factors
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“Dear Mr. President” By Pink “Dear Mr. President come take a walk with me. Let’s just pretend we’re two people and your not better then me. I’d to ask you some questions if we can speak honestly.” Pink’s song Dear Mr. President is an emotionally rich song touching on several social issues including the Iraq war‚ the contraversal No Child Left Behind Act‚ gay rights‚ and the hardships endured by the hard working middle class. Release in December 2006‚ Pink said “This [song] is an open letter to
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Pink Floyd‚ the Wall : Mother Analysis Had Sigmund Freud lived 40 more years (to the overripe old age of 123)‚ he would have been delighted to hear such a wonderful example of his life’s psychoanlytic work embodied in the haunting lyrics of "Mother." Or had Oedipus lived a few millennium longer than his fictional death he would have found an adversary in the youthful Pink‚ a young boy whose desire for maternal acceptance and love is arguably equal to the greatest mother-centered protagonists in
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An Analysis of Standford et al.’s Study 1|P a ge An Analysis of Sanford‚ Townsend-Rocchicciolli‚ Horigan‚ & Hall’s Study A Process of Decision Making by Caregivers of Family Members With Heart Failure A research critique submitted by Thelma Augustin‚ Melody Alexander‚ Ashley Breaux‚ Nissa Fisher‚ Kamaria Harris‚ Thao Huynh‚ Jeris Jensen‚ Leslie King‚ and Susan Livengood‚ Master of Science in Nursing Research College of Nursing 2012 An Analysis of Standford et al.’s Study 2|P a ge
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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