prompted the development of self-service technologies. Self-service technologies (SSTs) are the technological interfaces that allow customers to co-produce the services to serve by their own. It has brought significant changes to service retailers as it has changed the way that how firms provide services to customers and how customers interact with firm. It enables customers perform entire services by themselves without direct assistance from employees and makes service transactions become more accurate
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team. It was very challenging for me to manage a team of that heterogeneity. During that time I read management books such as Peopleware of Tom De Marco or Getting to Yes of William Ury a Harvard Professor‚ which gave me a number of good techniques on how to lead people and apply effective communication. I recognized that management and motivation does not only refer to professional work but even more for pastime activities where people are doing the work voluntarily. The successes with my team have
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Question: Explain the role of Proximity and Globality in effectiveness 1. Executive summary The aim of this assignment was to explain the effect that proximity and globality has on an organizations’ ability to be effective and competitive in its operating environment. Effectiveness is defined a "to have an effect on" (Concise Oxford dictionary) According to the Oxford dictionary "Proximity" is defined as "the closeness‚ near neighborhood or approach’ to a subject. In business proximity is defined
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Overall Cost Leadership Porter defines “Overall Cost Leadership” as the strategy in which a company differentiates from others by having the lowest prices of the market. One example of this strategy correctly performed in Australia is Woolworths. According to Jhon Steen (2009)‚ in order to accomplish such prices‚ Woolworths focus on two main points: Logistics and Economics on Scale. They have learned to manage the supply chain in a very efficient way‚ investing in technology and reducing the
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If I can ensure anything for the community at the University of Kentucky‚ I can be another component of diversity. The involvements‚ I have had with people from different civilizations‚ the languages I speak and the fact that I am from another country myself are merely some of the things that aid me bringing diversity to a crowd. I was born in Nepal‚ nation prosperous in terms of cultural and natural diversity‚ which is a slice of my heritage that I do not share with any American Citizen. The first
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understood the message of the sender. Different types of Communication are :-- 1.Verbal Communication Communication is at the heart of any relationship‚ be it familial‚ business‚ or friendly. While there has been significant advances in how we understand body language and other forms of communication‚ verbal communication continues to be the most important aspect of our interaction with other people. It’s important to understand both the benefits and shortcomings of this most basic communication
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SERVICE SECTOR AND ROLE OF HUMAN RESOURCE MANAGER IN SERVICE SECTOR INTRODUCTION TO SERVICE SECTOR The service sector or service industry is those sector or industry that is excluded from primary sector and secondary sector. This sector deals in ’intangible goods’ The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability. The basic characteristic of this
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Value Delivery Network A value delivery network allows many companies to create customer value that cannot be created by use of the company’s own value chain. A "Value delivery network‚" is made up of the company‚ suppliers‚ distributors‚ and ultimately the customers who partner with each other to improve the performance of the entire system (Armstrong et al. 52). This type of system interests me because I have always been curious as to what path a product or service must take in order to be considered
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Rough Draft By: Bella Swarr “Free a man to fight” was a popular slogan for working women during WWII. How did women contribute to the war? When the U.S. was attacked by Japan at Pearl Harbor‚ America decided it was time to join the war effort. This required men to leave work and home to fight for their country. Before the war‚ women who worked had “traditionally female” professions which were sewing‚ typing‚ and stay at home mothers raising their children. When war began‚ “quickie marriages became
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Theology Question #5: How has your practice of ministry affected your understanding of suffering and evil in the world? I grew up in a world of strange dualisms: of light and dark‚ of mean streets and soft sanctuary pews‚ of ruthless victimizers and selfless saints‚ of deep hunger pains and extravagant potluck spreads. A very good world (Gen 1:31)‚ currently plagued with suffering and evil (Gen 6:5-6). I was born addicted and abandoned at birth. My biological father is unknown. My mother‚ a beautiful
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