Towards the Development of a Lodging Service Recovery Strategy John W. O’Neill Anna S. Mattila ABSTRACT. This article presents findings from a survey of 613 hotel guests and indicates that guests’ overall satisfaction regarding service failure and service recovery are higher when they believe that service failure is unstable and recovery is stable. Moreover‚ guests indicate they are more likely to return to the same hotel when they believe that service failure is unstable and recovery is stable
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ASSIGNMENT 2: Neuromarketing: Debunking the Myths? Graduate School of Business MARKETING MANAGEMENT 555 ASSIGNMENT 2 Neuromarketing: Debunking the Myths? Actual Count: 3624 (Excluding cover‚ contents and reference pages) Page 0 of 18 ASSIGNMENT 2: Neuromarketing: Debunking the Myths? TABLE OF CONTENTS INTRODUCTION...................................................................................................................... 2 Neural Correlates .................
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Culture Dimensions of Poiish iManagers: Hofstede ’s indioes* Wojciech Nasierowski‚ Bogusz Mikula Abstract Wojciech Nasierowski Faculty of Administration‚ University of New Brunswick. rTeoencton‚ Canada Bogusz Mikula Academy of Economy. Cracow. Poland This paper explores‚ in accordance with Hofstede ’s indices‚ the culture dimensions of young PDk» who have had some exposure to business tnanagement. It is shown that this group of Polish respondents score high in Power Distance and Uncertainty
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LM‚ Gracia A‚ (2009) Gillespie A.H.‚ Smith L.E.‚ (2008). Food Decision-Making Framework: Connecting Sustainable Food System to Health and Well-Being‚ Journal of Hunger&Environemntal Nutrtion‚ Vol 328-246 Gail Smith B.‚ (2008) Royal Society‚ 363: 849-861 Hamprecht E‚ Corsten D‚ Noll M‚ Meier E ‚ (2005) chains‚ Supply Chain Management Food -An International Journal‚ 10‚ 1: 7-10 Ilbery B‚ Maye D‚ (2005) in the Scottish/English borders‚ Land Use Policy‚ 22‚ 4: 331-344 Nissine A.‚ Parikka-Alhola K.‚ Rita
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Oncology‚ 23(1)‚ 77-82. Retrieved from EBSCOhost. Standing‚ S.‚ Standing‚ C.‚ & Lin‚ C. (2008). A framework for managing knowledge in strategic alliances in the biotechnology sector. Systems research & behavioral science‚ 25(6)‚ 783-796. Doi: 10.1002/sres.861 SWOT Analysis Wesley‚ D. (2004). Cambridge Laboratories: proteomics. Retrieved September 20‚ 2011 from http://www.uk.sagepub.com/upm-data/12289_Chapter_1.pdf -----------------------
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R. (2005). Identity Theft Literature Review. In: Justice‚ U. D. O. (ed.). Park‚ Y. J.‚ Choi‚ E.‚ and Park‚ S. H. (2009). Two-step filtering datamining method integrating casebased reasoning and rule induction. Expert Systems with Applications‚ 36‚ 861-871. Piatetsky-Shapiro‚ G.‚ Smyth‚ P and Uthurusamy‚ R. (1994). KDD-93:Progress and Challenges in Knowledge Discovery in Databases. AI Magazine‚ 15. Piatetsky-Shapiro‚ G.‚ and Smyth‚ P. (1996). From Data Mining to Knowledge Discovery in Databases. American
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[Cite as Pusey v. Bator‚ 94 Ohio St.3d 275‚ 2002-Ohio-795.] PUSEY‚ EXR.‚ APPELLANT‚ v. BATOR ET AL.; GREIF BROTHERS CORPORATION‚ APPELLEE. [Cite as Pusey v. Bator (2002)‚ 94 Ohio St.3d 275.] Torts — Wrongful death — Employer hires independent contractor to provide armed security guards to protect property — Inherently dangerous work exception — If someone is injured by weapon as a result of a guard’s negligence‚ employer is vicariously liable even though guard responsible is an employee of the
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North America Equity Research 22 September 2014 US Automakers See Attractively Deep Value in GM As We Roll Out 2016 Estimates for US Automakers; Like Ford; Cautious on TSLA We introduce our 2016 estimates and roll-forward valuation for GM and Ford‚ finding +50% upside in the case of General Motors and +32% in the case of Ford. Our established 2015 price targets increase on newly considered 2016 earnings rather than 2015 in our valuation analysis and on capital structure roll-forward as
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28 (2001) 642. 26. Tomarelli‚ R.‚ Charney‚ M.‚ Harding‚ M.‚ Journal of Laboratory Clinical Medicine 34 (1949) 428. 28. Barros‚ R. M.‚ Malcata‚ F. X.‚ Food Chemistry 88 (2004) 351. 29. O’Meara‚ G. M.‚ Munro‚ P. A.‚ Biotechnol. and Bioeng. 27 (1985) 861. 30. Marquez‚ M. C.‚ Vazquez‚ M. A.‚ Process Biochemistry 35 (1999) 111. 31. Margot‚ A.‚ Flaschel‚ E.‚ Renken‚ A.‚ Process Biochemistry 32 (1997) 217. Eng. 2 (2004) 147. C.‚ Enzyme and Microbial Technol. 36 (2005) 555. 34. Sadana‚ A.‚ Henley‚ J. P.
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Business Studies‚ 29(1)‚ 159-177. 38. Snape‚ E.‚ Thompson‚ D.‚ Yan‚ F. K.-c.‚ & Redman‚ T. (1998). Performance appraisal and culture: Practice and attitudes in Hong Kong and Great Britain. International Journal of Human Resource Management‚ 9(5)‚ 841-861. 39. Sparrow‚ P.‚ & Wu‚ P.-C. (1998). Does national culture really matter? Predicting HRM preferences of Taiwanese employees. Employee Relations‚ 20(1)‚ 26-56. 40. Stone‚ D. L.‚ Stone-Romero‚ E. F.‚ & Lukaszewski‚ K. M. (2007). The impact of
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