Answer any two questions from Section B. Total marks 100. This question paper contains 5 questions and 3 pages. Page 1 of 3 SECTION A: COMPULSORY QUESTION 1: (40 MARKS) Assume you a front-line manager in a hotel. From this perspective‚ a) explain the service encounter. (5 marks) b) discuss methods which you would use in the service encounter to maximise the performance of the front-line employees in order to produce a consistent standard output. (30 marks) c) explain what you
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Week3 Discussion Questions QNT/561 1. You have received a business research study done by a consultant for a life insurance company. The study is a survey of customer satisfaction based on a sample of 600. You are asked to comment on its quality. What do you look for? The first thing that I would look for is how the sample is drawn by the consultant. 600 is a bulky sample‚ there could be many ways in which unfairness keeps into an unacceptably drawn sample. If the sample is an ease
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eye. The driving question‚ or topic‚ was “Does the level of vitamin C change over time in Orange Juice.” After I viewed the website‚ I got very excited because it had simple step-by-step instructions about how to test the level of vitamin C. On the following page are the directions. I think I am really excited to do this project because it sounds very interesting and fun to do. I hope to prove what the driving question/topic entails. Paragraph 2 – Background (5 Facts) • Vitamin C helps to repair
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appreciated the writings of C. S. Lewis (McGrath‚ 2013‚ pp. 367-379)‚ myself included. Lewis’s writings provide a way of perceiving and understanding reality from a multidimensional perspective. Rather than a single dimensional view‚ Lewis integrates reason‚ imagination‚ and longing in a compelling and insightful manner. This characteristic provides a refreshing and attractive perspective from which numerous benefit. Moreover‚ few modern writers have affected me as has C. S. Lewis‚ whose impact on
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Part 1: The sociological imagination is a term created by C. Wright Mills. It refers to the ability to differentiate between “personal troubles and social (or public) issues” (Murray‚ Linden‚ & Kendall‚ 2014 p. 5) as well as being able to understand how they can be linked to one another. For example‚ a depressed individual can be considered a personal problem‚ but if the perspective is changed to a broader view‚ it can be observed that depression among many people is a major issue for society
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The sociological imagination is a term coined by C. Wright Mills which has been interpreted by many‚ in many different ways. Generally speaking‚ a sociological imagination is a unique state of mind which enables its possessor to fully comprehend the ways in which man and society and history and biography impact on each other. Regarding the second part of the question‚ sociology can help us to understand the world and influence the government amongst many other things‚ however professional sociologists
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a solution containing vitamin C is required to be added to 1 cm3 of blue chemical to change its colour from blue to clear. The experiment users an new and old lemon‚ orange and blackcurrant juice‚ each with varying amounts of vitamin C content. Each experiment has independent and dependent variables. The solutions of soft drinks contain different levels of vitamin C (with old and new varieties) will be the independent variables in the experiment as the vitamin C content is unknown. The dependent
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vitamin C in different brands of orange juice. Juice sample provided: 0.1% vitamin C solution‚ fresh orange juice‚ You C 1000 orange water. Aim of investigation: To compare and verify the amount of vitamin C in Mr. Juicy and You C 1000 orange juice. Introduction: Problem: To compare the concentration of vitamin C Hypothesis: Concentration of vitamin C in Mr. Juicy is about 0.02 % Concentration of vitamin C in You C 1000 orange water is about 0.1% The concentration in You C 1000 orange
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When I first started this class the only knowledge of C. S. Lewis I had was that he was a Christian‚ an author and he was highly favored and respected for his work by my Pastor‚ as well as some of the people in my small group from church. Though‚ all of this remains true of C. S. Lewis‚ I have also learned that there was a time in his life where he was an atheist. This came as a complete surprise to me‚ but the more I have learned about Lewis‚ the more this piece seems to have been a key factor
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the most vitamin C? In my investigation I plan to find out how much vitamin C there is in orange juice‚ pineapple juice and tropical juice and then compare my results to find out which juice has the most vitamin C. The independent variable is the type of juice and the dependant variable is the volume of fruit juice needed to decolourise 1cm3 Of 1% DCPIP solution. DCPIP solution can be used to measure the amount of vitamin C in each juice as an antioxidant (like vitamin c) reduces the blue
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