Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Tobacco Tax Advantage According to the study from The School of Public Health of The University of Hong Kong Li Ka Shing Faculty of Medicine‚ shows that with the 50% increase in tobacco tax in 2009‚ adolescent current smoking rate further dropped to 4.8% in early 2010 and 3.4% in late 2010‚ i.e. an overall 51% drop in adolescent smoking. Disadvantage People resort to buying illicit cigarettes‚ which is cheaper. This only promotes smuggling and illegal sale of cigarettes. Thus it is easier
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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Ancient India Web Quest “The Ancient Civilizations of India” Go to http://ancientweb.org/index.php/explore/country/India 1. What were the two major cities within the ancient Indus River Valley civilization? a. Mohenjo Daro b. Harrapa 2. List 3 characteristics/features of these two ancient cities. a. writing system b. urban centers c. diversified social and economic system 3. Although copper and bronze were in use during this time‚ which material was still unknown? iron 4. How do we know
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Write a reflection journal of 300-350 words that addresses the following questions: a. What are the 5 key points in the assigned readings? • Special needs children’s discipline often differs from regular education students. • Case laws have helped set the standard for special education student’s discipline. • Discipline is not an easy matter with special education/needs students because the circumstances are different with each child (GCU‚ 2012). • Expulsions are not recommended because
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This article is about the Obama administration saying that it would give people eight more days‚ until Dec. 23‚ to sign up for health insurance coverage that takes effect on Jan. 1 under the new health care law. The administration also said it would delay the 2015 insurance enrollment period for the Affordable Care Act by a month‚ pushing it beyond the 2014 midterm elections. The decision means that people who have not signed up for insurance by the end of March will have to wait
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The Impact of Web 3.0 on Marketing Lai Ee Na Lim Li Fen Adelyn Mohammad Mahdhir Bin Mustaffa Kavitha Ramu Siew Hui Fen Nanyang Technological University A6301 Communication‚ Technology & Society November 8‚ 2011 What is Web 3.0? The future of the Internet is in Web 3.0‚ known as the Semantic Web. Feigenbaum‚ Herman‚ Hongsermeier‚ Neumann and Stephens (2007) summarised the concept as “a highly interconnected network of data that could be easily accessed and understood by
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WEB SEARCH 2 1. What is the purpose of financial statement analysis? The purpose of financial statement analysis is to provide information used by the business‚ potential creditors and investors. 2. If a company had sales of $2‚587‚643 in 1998 and sales of $3‚213‚456 in 2003‚ by what percentage did sales change during this time period? 24.18% a. If the company had a goal of increasing sales by 25% over a five-year period‚ did it meet its objectives? No b.
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Question 1 Web 2.0 is the term commonly used to describe the second version of the World Wide Web (Beal‚ n.d.). It focuses more on collaboration‚ social networking and sharing information online for users. It involves text‚ moving and non-moving images‚ and audios between two or more individuals‚ regardless of their location (HEFCE‚ 2008). From a static HTML pages‚ Web 2.0 now offers a more dynamic Web with more functions and capabilities‚ based on the serving Web applications (Beal‚ n.d.). Few
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1. The 3 professional accounting designations are: Chartered accountant (CA) Certified general accountant (CGA) Certified management accountant (CMA) 2. They provide CGAs and students with the technical abilities and skills they need to succeed in today’s ever-changing global economy. The freedom to obtain experience in a variety of accounting and financial-management positions is a major advantage of CGA Ontario’s program of professional studies. Financial Accounting Fundamentals (FA1)
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