1. How has Enterprise Rent-A-Car(ERAC) defined its service differently than that of the typical national car rental company? (1) As the current CEO says”put customers first because if they are satisfied‚ they’ll come back. Then come the employees. By making sure they are happy‚ well informed‚ and part of a team atmosphere‚ they will provide the best service possible. If you put the customers and the employees first‚ the bottom line will happen.” (2) The second difference is that the company has
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kind and technology. In the United States alone‚ as of 2008‚ the national average of vehicles per household is 2.28 ("Auto Spies"). Google‚ however‚ currently attempts to revolutionize the car by making it driverless. These driverless cars generate both positive and negative outcomes on society. The Google car creates equal opportunities for those who cannot drive. Sergey Brin‚ Google’s co-founder‚ states that “Too many people are underserved by the current transport system. They are blind‚ or
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should be made on the product? c. How will these improvements affect the marketability of the product? Product: TATA NANO: The world’s cheapest 4-door hatch back car. Introduction Tata Nano is a rear-engine fixed city car able to travel four adults‚ built by Tata Motors(India). Targeting primarily for the Indian market. The car has a fuel economy of around 26 kilometers per liter of petrol on the highway and around 23 kilometers per liter in the city riding conditions. It announced at the
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Buying a New Car Buying a car consists of a great deal of searching‚ researching and decision-making. Car hunting can be simple if the shopper is knowledgeable about certain factors required to make a smart decision. A car purchase is a large investment of time and money‚ and therefore‚ should not be taken lightly. By doing a little research‚ buying a car can be an effortless‚ and sometimes even fun project. One first thing to think about is the type of vehicle the buyer is looking for. People
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GUIDELINES FOR ENGLISH LANGUAGE SOCIETY 1 TABLE OF CONTENTS PAGE Table of Contents 1 List of Appendixes 2 1. INTRODUCTION 2. ACTION SONG 3. STORYTELLING 12 4. CHORAL SPEAKING 19 5. PUBLIC SPEAKING 25 6. DRAMA IN ENGLISH 32 7. PARLIAMENTARY DEBATE 40 8. ENGLISH-IN-CAMP 52 8.1 WARMERS 52 8.2 LANGUAGE SKILLS ACTIVITIES 57 8.3 NEWSPAPER IN EDUCATION ACTIVITIES 65 8.4 OUTDOOR ACTIVITIES 68 APPENDIXES 75 9. 3 2 LIST OF APPENDIXES No. Appendix Activity / Material
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Union Tank Car Company Firm and Industry background: Union Tank Car Company (UTC) is one of the leader companies in the manufacturing and leasing of railway tank cars in north America‚ having the second largest fleet of privately owned tank cars in the world (55‚920 cars). Throughout the years UTC was strong financially with high Revenues and profits as shown in the company’s financial statements. The tank cars industry is too specialized‚ requires high capital investments and a special
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WRITTEN ANALYSIS OF CASE Olympic Rent-A-Car US: Customer Loyalty Battles Company: The case talks about Olympic Rent-A-Car the 4th biggest car rentals company‚ having 7% market share in USA. It has a very reactive type of strategy in terms of always following Hertz in pricing slightly lower than it and placing operations around it as well. The company had a flagship loyalty program called Medalist Rewards program which was also inspired by other competitors in the industry. The program was managed
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Enterprise Rent-A-Car For a business it is very important to find the best location. Making that decision can help you to get more customers and operate efficiently and gaining profit. The largest car rental company in UK and they tried to keep their personal feel of a small business. Managers of branches are given the control and freedom to do what they want to their branches and see to the need for their local area and operate upon it. In that perspective the company set its own values and
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gather like; How satisfied was the customer on his recent car rental from Enterprise? What‚ if anything‚ could Enterprise have done better? Did the customer experience any problems during the rental process? How was the telephone reservation process? How would you rate the car • Handling of paper work • Mechanical condition of the car • Cleanliness of the car interior/exterior? If next time you needed to pick up a rental car‚ how likely are you to call Enterprise?
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Case Study - Enterprise Rent-A-Car 1. How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Basically‚ ERAC focuses on customers’ convenience. In order to support their convenience‚ ERAC has established a lot of its branches over the regions‚ which makes the company offer rental service within 15 minutes. In addition‚ it provides customers shuttle service to bring them at their homes‚ offices‚ or repair shops without fee. So‚
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