Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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------------------------------------------------- More * AP Notes * About * Help * Blog * Write my essay ------------------------------------------------- Top of Form * Bottom of Form * Essays » * Miscellaneous Unit 9 2.1.Explain the Importance of Reflective Practice in Continuously Improving the Quality of Service Provided. By rubec31‚ Nov 2012 | 2 Pages (306 Words) | 175 Views | 1 rating(s) Report | -------------------------------------------------
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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Part 2: Summary of Social Work Speaks and “Unit 3” The section “Poverty and Economic Justice” in Social Work Speaks discusses the economy and its balance‚ or lack thereof‚ as well as the people who are impacted by the economy’s debilitating imbalance. The PowerPoint titled “Unit 3: Children and Poverty” helps to further understand the poverty crisis that our society is facing by focusing on the children who live in poverty. The social work profession is there to help those who are most vulnerable:
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C1 There are several theorists that links within my key issues‚ these are: Burrhus Skinner – He believed in a thing called operant conditioning. He believed that there are three different opperants that can impact our behavior‚ these are: •Neutral – this is experiences from the environment which is not likely to effect the child’s behavior •Reinforce – responses from the environment that can have an impact on the behavior being repeated reinforces can be a positive or negative experience
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L3 HSC Technical Certificate unit worksheet Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards 1. Identify the different reasons why people communicate (1.1.1) People communicate to build relationships‚ convey their needs to one another‚ share their ideas‚ express their feelings and socialise in pairs or larger groups. 2. Explain how communication affects relationships in an
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Unit 3 assessment Assessement and care in end of life care Section 1: Understanding the holistic approach to end of life care 1) Various needs that would be considered when planning an individuals end of life care; a) The physical needs to be considered for a person needing end of life care are likely to be pain‚ nausea and vomiting‚ breathlessness and weakness/fatigue. Some people may also need help with mobility and personal care. b) The emotional/pysychological
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Task 2 theorists‚ Cache Level 3 CYP 3.1 pc[2.1] Explain how children and young people’s development is influenced by a range of personal factors. A child is influenced by a range of Personal factors such as: - Influences before and at birth eg. Maternal diet during pregnancy or birth itself eg. problems due to lack of oxygen etc. - Health - child who has ill health may spend time in hospital and miss time from pre-school and school affecting their learning on all levels including emotional
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Ellie Rich Unit 3 – Health‚ Safety & Security in Health & Social Care P3 – Carry out a risk assessment in a health and social care setting I will be carrying out a risk assessment to ensure it is safe for a child aged 7 with down syndrome to be taken to a outdoor local playpark by a careworker for a bit of fun. The young person may be vulnerable as they are only 7 years of age and have Down syndrome which can affect their sense of awareness. The purpose of a risk assessment is to review the potential
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LOG: 11 QCF LEVEL 3 DIPLOMA IN HEALTH & SOCIAL CARE Name:………………………………………………………………………………………… UNIT 21: ICO1 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL THIS WORKBOOK WILL COVER THE FOLLOWING: UNIT 21: 1.1.1‚ 1.1.2‚ 2.2.1‚ 2.2.2‚ 3.3.1‚ 3.3.2‚ 4.4.1‚ 4.4.2‚ 4.4.3‚ 4.4.4‚ 5.5.2‚ 5.5.3‚ 5.5.4‚ 5.5.5.5‚ 5.5.6‚ 5.5.7‚ 5.5.8‚ 6.6.1‚ 6.6.3‚ 6.6.4‚ 6.6.5‚ 6.6.6 Questions
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