SHC 34: Principles for implementing duty of care in health‚ social care or children’s and young people’s settings 3.1 Describe how to respond to complaints Responding to complaints‚ whether made by a parent or a staff colleague‚ you should always keep professional and listen to what the person has to say. You should keep calm and by being respectful and apologising when necessary which helps to diffuse potential conflict. Complaints need to be resolved as quickly as possible and constructively
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SHC 21: Introduction to communication in health‚ social care or children’s and young people’s settings 1. Understand why communication is important in the work setting 1.1 People communicate by many ways including non-verbal highlighting facial expression‚ eye contact‚ body language‚ physical gestures such as touch‚ dress and behavior‚ along with verbal including tone and pitch of voice. The age and knowledge of a person one is communicating with‚ also dictates somewhat the amount of vocabulary
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Gina Gannon Unit 52 Engage in personal development in health‚ social care or children’s and young people’s settings 1.1 Describe the duties and responsibilities of own work role Job description 1.2 And 3.1 Explain expectations about own work role as expressed in relevant standards. Evaluate own knowledge‚ performance and understanding against relevant standards. A day in the life at my setting. Arriving at my setting each day I am required to sign in and note down the time. I put my bag in a
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SHC 22 1.1 Describe and explain the duties and responsibilities of your own work role. I work in a team with another childminder‚ sharing the same premises‚ so we share some of duties‚ but generally speaking‚ both of us are responsible for the children we looking for. My duties starts in the morning when I have to welcome the children‚ to help them getting the schuss changed and the coats tacked off‚ to record the time they came in and some information from parents if applicable. It is
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M2c Work in partnership in health and social care or children an young people’s settings 1.1. Identifies the features of effective partnership working Any information that is shared with other partnerships is for the benefit of the child and their family‚ by partnerships working together and gathering all the information together it builds a bigger picture of the child’s lifestyle . Each partnership may see different things in their visits to the family or when the child goes to settings and
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Discuss how policies and procedures help children‚ young people and their families whilst the child is being looked after- identify and explain pros and cons If you wish to meet M1 you must also discuss: • The role of policies and procedures in helping the children and their family whilst the children are being looked after 1. Policies and procedures help to provide good quality provision 2. They make it clear to staff and parents what type of care will be provided – the principles underpinning
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COMMUNICATION IN HEALTH AND SAFETY CARE OR CHILDRENS AND YOUNG PEOPLES SETTING LESLEY FREEMAN 1.1 Enviroment change in staff‚ wether etc To let you know if they are feeling unwell To let you know they are hungry/thirsty To engage in interaction in activities To have conversation Good communication Good communiaction between staff encourages a better working relationship within the team‚ which can reflect on the service user Information should be shared
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|Assignment 055 Principles for Implementing Duty of Care in Health‚ Social Care or Children’s and Young People’s Settings | | | |Task A | |1 |What does duty of care mean in children and young people settings? | | |Duty of care can be defined as "an obligation‚ recognised by law‚ to avoid conduct fraught with unreasonable
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SHC 23 – Introduction to equality and inclusion in health‚ social care or children’s and young people’s settings. 1.1 – Explain what is meant by: diversity‚ equality‚ inclusion and discrimination. Diversity. Diversity is the differences in values‚ attitudes‚ cultures‚ beliefs‚ skills and life experiences of an individual in any group of people. In the UK‚ frameworks emphasise that the importance of developing every child’s sense of individuality and encouraging an optimistic sense of pride in
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Unit 332 – Engage in personal development in health‚ social care or children’s and young people’s settings. OUTCOME 1 1.1 My responsibilities and duties include • Helping pupils individually and in groups • Support literacy • Support numeracy • Support science • Supervising art activities • Listening pupils read • Support PE lessons • Support the use of ICT in learning activities • Supervising role play activities • Supporting other
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