CONSUMER BEHAVIOUR AND ITS BUYING PROCESSES ON Mobile Phones SUBMITTED BY:- SUMEDHA .K. NARVEKAR 351 BACHELOR OF BUSINESS ADMINISTRATION UNDER THE GUIDANCE OF:- FACULTY GUIDE:- MS. VANESSA FURTADO FACULTY‚
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Consumer behaviour is the study of how individuals‚ groups‚ and organizations select‚ buy‚ use‚ and dispose of goods‚ services‚ ideas or experiences to satisfy their needs and wants. Consumers are exposed to a myriad of marketing and other external stimuli on a daily basis for which the marketer has to consider consumer characteristics and consumer psychology to successfully position a product or service. Consumer characteristics include; culture‚ social and personal factors and consumer psychology
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launched iPod‚ the world’s first portable hard disk media player in 2001. The launch of the iPod has brought about a revolution in the music industry with preferences of the consumers having changed from physical sales to digital sales. We would study the iPod phenomenon and the factors that have led to its tremendous consumer response. Currently‚ Apple iPod is the leader in portable music player devices all over the world. With sales of more than 45 million iPods in the period from July 2010 to
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information In 1824‚ John Cadbury began selling tea‚ coffee‚ and drinking chocolate‚ that he produced himself‚ in England. He later moved into the making of a variety of cocoa and drinking chocolates and was only sold generally to the wealthy because of the prices. John Cadbury became a partner with his brother Benjamin and the company they formed together was called ’Cadbury Brothers of Birmingham ’. John Cadbury ’s sons Richard and George took over the business in 1861. The "Cadbury ’s Cocoa Essence"
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production. An attempt has been made to study the Comparative Analysis for Maruti-Suzuki Ertiga‚ with a mixed sample of the population and to know the reason for purchase of car‚ the brand preference of the car consumer‚ factors which affect the consumer preference at the time of purchasing cars. This study has been done to know the market potential‚ the price categorization and scope of the designs and brands of cars which find liking by the various consumers of different age groups. A descriptive
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of the consumer‚ or when the brand offers the satisfaction or benefits the consumer is seeking and as stated before there are 2 kinds of approaches to brand loyalty. Cognitive brand loyalty can be defined as when a consumer is committed and involved when purchasing a product. Study by J. Walter Thompson‚ a large advertising agency‚ “brand loyalty can be found highest when consumers are personally involved with the brand and find the purchase risky” (Assael at el‚ 2007). When the consumers are personally
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Page 4 1. Discuss and explain the key factors influencing consumer behaviour. Why must organisations understand consumer behaviour in order to optimise sales? "Marketing is the activity‚ set of institutions and processes for creating communicating‚ delivering‚ and exchanging offerings that have value for customers‚ clients‚ partners‚ and society at large" (AMA‚ 2007). "Consumer behaviour is the judgment of final consumers individuals and households who buy goods and services for personal
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Consumer Behaviour in Online Shopping In recent years‚ with technological advancement and invention of internet‚ online shopping has become popular among consumers. As the online shopping has developed into a new medium of transaction‚ the numbers of cyber shoppers are increasing significantly (Hasslinger‚ Hodzic & Opazo 2007). The rapid increase is illustrated by the growth in the use of internet with a change in consumer behaviour (Oppenheim & Ward cited in Hasslinger‚ Hodzic & Opazo
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Consumer Behavior Report ‘Canon’ Jeanette Thong Su-Xian FT DipCom LM/MM 4 Mahum Jafer 4th June 2012 Situational Analysis Canon ’s strategies have been very effective in balancing growth of market share with profitability‚ with the firm controlling a significant share of focused niche markets in the imaging industry. Canon ’s strategic challenges involved identifying the markets in which it intended to compete and developing competitive advantages
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Consumer Behaviour. Current trends in CB: 1. Health‚ wellness; 2. Ecological things: automobile industry‚ detergents 3. Price sensitivity ( a lot of Discount chains are gaining in market share) 4. Social responsibility (fair trade) 5. Convenience (internet banking‚ 24/7 stores or stores at the gasoline stations‚ apps for phones) 6. Social networking/communication 7. Information overload (95%) – we perceive and further process only a small portion of information – 1-5%
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