Applying the Balanced Scorecard to Education DEMETRIUS KARATHANOS PATRICIA KARATHANOS Southeast Missouri State University Cape Girardeau‚ Missouri T he concept of the balanced scorecard (BSC) was first introduced by Robert S. Kaplan and David P. Norton (1992) in their now widely cited Harvard Business Review article‚ “The Balanced Scorecard—Measures that Drive Performance.” The widespread adoption and use of the BSC is well documented. For example‚ Kaplan and Norton (2001) reported that by
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B.Com PANJAB UNIVERSITY‚ CHANDIGARH Date-sheet for B.Com. 1st Year (General) ( Exam. Code 112 )‚ B.Com. 2nd(General) (Exam. Code 113) & 3rd Year (General) (Exam. Code 114) B .Com. 2nd (Honours) (Exam. Code 115) & 3rd Year (Honours) (Exam. Code 116) (FOR FULL SUBJECTS/ADDITIONAL SUBJECTS/IMPROVEMENT OF PERFORMANCE/MERCY CHANCE/ADDITIONAL CHANCE CANDIDATES) EXAMINATION COMMENCING W.E.F. 2ND APRIL‚ 2013 (THEORY EXAMINATIONS) TIME OF EXAMINATIONS: 2.00 p.m. to 5.15 p.m. (The candidates must be on their
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over the growth of the market that has been expected. Therefore‚ this essay will identify the management methods that Google and Apple employ as a tool to fight against each other in order to expand their market shares and will also explain the organisational and management concepts and theories that are related to each method. A Definition of Organisation Before discussing about managing methods and strategies of each company‚ we first should consider a company as an organisation and realise some
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Chapter 1: Business Model: is a framework for making money. It is the set of activities which a firm performs‚ how it performs them‚ and when it performs them so as to offer its customers benefits they want and to earn a profit. Components: Positions‚ Resources‚ Costs‚ Industry Factors = Profitability. Determinants of profitability: Industry factors: Competitive Forces: exerted by suppliers (is high – bargaining power over industry firm; extract high prices raising costs; lower quality supply)‚ customers
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are internal or external people who provide professional services in planning and leading changes in organizations. Internal change agents are individuals such as CEO or managers who are a member of the organization and they aware of the existing structure and problems and are assigned with the responsibility of implementing change programs. They have the advantage of existing relationships with clients and colleagues‚ which facilitate the process of collecting information and applying leverage. But
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Organisational and Financial characteristics of different types of Travel and Tourism organisations ~ Information Pack ~ Sophie Harpham ~ Contents Page ~ Page Organisational characteristics 4-5 Business structure and control 6 Business organisation 7 Documentation for business set up Financial characteristics 9 Distribution of profits 10-12 Sources of finance 12 Supplying products and services 12-13 Financial accountability 13 Inland revenue 13-14
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Theme 2: Competitive Environment of Organisations Competition and Business Strategy in Historical Perspective (2002) - P. Ghemawat (not really asked but gives background) Are You Sure You Have a Strategy? (2001) - D.C. Hambrick and J.W. Fredrickson How Competitive Forces Shape Strategy(1979) - M. Porter Profit Pools: A Fresh Look at Strategy (1998) - O. Gadiesh and J.L. Gilbert Getting Real about Virtual Commerce (1999) - P. Evans and T. Wurster Question 3 2010 In the
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arguable for many years and is still on-going regarding whether HRM and organisational performance are directly or indirectly linked to each other. Some insist that it clearly has a positive impact on business performance whilst the others question that “why companies then hesitate to take the HR policies and why some of them adopt another alternative approaches?” From their point of view‚ it does not affect much of the organisational performance. Therefore‚ a company does not necessarily need to implement
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Part A (27 marks) George Cadbury (SIN 454 313 206; DOB April 20‚ 1964) is married to Lucy (SIN 454 206 319; DOB July 31‚ 1965) whose net income is $50‚000. They have no children at home which is located at 24 Briar Park Lane‚ Kitchener‚ Ontario‚ N2E 2H2. George is the proprietor of a candy store (business code 445292). The income statement is as follows: George’s Candy Emporium Income Statement For the Year Ended December 31‚ 2013 Sales $320‚000 Cost of sales Inventory at beginning of
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1. Unethical organisational behaviour has become a recurring theme in corporate life. How can organisations understand and address this trend? Incorporate a discussion on organisational rhetoric and corporate responsibility in your answer? INTRODUCTION In spite of the trend for organisations to adhere to corporate social responsibility‚ unethical behaviour remains a continual feature of the modern day workplace. Unethical behaviour is an important topic for consideration as suggested by
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