A Project on service time variation in Café coffee day Structure • Service time • Project methodology • Analysis • Observation and recommendation What do we sell? • Experience • Physical product • Ambience • Service Quality of service depends on following aspects: • Quality of customer and staff interaction • Quality of complaint handling • Optimum service time Optimum service time What is it? For this project‚ we have taken it as the time interval
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Revenue In 2007 turnover amounted to $221.000.000. In 2011 the turnover was $342.000.000. There is a real increase over the years. Customers 70% of its sales circuit cafes‚ hotels and restaurants‚ 20% for individuals and 10% in companies‚ these are illy’s customers. Illy has developed solutions for small restaurants‚ small hotels‚ cafes and other places of conviviality where coffee consumption is low but still want a perfect coffee. The company offers machines meeting the needs of its business customers
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Big Apple Donuts in City Mall is Kota Kinabalu’s (KK) first dedicated donut shop‚ and beyond the initial teething problems‚ it’s proving quite popular. Called Big Apple Donuts & Coffee‚ Big Apple Donuts do more donuts than it does coffee‚ which isn’t surprising‚ as it’s wedged in between Starbucks Coffee and Old Town White Coffee on the mall-front of City Mall in Kota Kinabalu. Big Apple Donuts started operations in KK late in 2007 to seemingly little fanfare‚ however‚ it proved popular virtually
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43 Cited References 44 Appendix 46 Competitors List 46 Floor Plan 48 Location Map 49 Menu 50 Marketing Plan Introduce the product and/or service Services of the business: Casual Gourmet meals Artisan Bakery (breads and pastries) Café and Espresso Flavorful wine selection Meals served: Breakfast‚ Lunch and Dinner Amenities: Dine-in‚ Patio and Take-out Hours of Operation: Monday thru Saturday 6 am to 10 pm Sunday 7:30 am to 7 pm Methods of Payment: Cash and all
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[pic]vvv v Contents Introduction…………………………………………………………………………………Page 3 Overview……………………………………………………………………………………Page 4 Marketing Audit…………………………………………………………………………….Page 5 PEST Analysis………………………………………………………………………Page 5 Market Analysis……………………………………………………………………..Page 8 Micro Environment ………………………………………...………………………Page 10 Internal Analysis…………………………………………………………………....Page 12 SWOT Analysis..…………...………………………………………………………………Page 13 Assumptions……………………………………………………………………………
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III. Marketing Aspect Name of the Product The Internet is a global network connecting millions of computers. More than 100 countries are linked into exchanges of data‚ news and opinions. According to Internet World Stats‚ as of December 31‚ 2011 there was an estimated 2‚267‚233‚742 Internet users worldwide. This represents 32.7% of the world’s population. Singko (5) Net is the name of our business. For only P5.00‚ the customer can surf the internet. We choose this business to help students of University
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It was early September when my mother made the announcement; she had purchased the concert tickets along with Meet and Greet. But these wasn’t just any concert tickets‚ they were tickets to see my favorite country duo Dan + Shay! I was beyond excited. but just when I thought my day couldn’t possibly get any better than in that moment‚ I learned the concert was in Nashville‚ Tennessee. to most people‚ Nashville was just another city‚ but not to me. To me‚ Nashville was exciting and fun and held
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MEMORANDUM TO: Mrs. Mia Foster‚ CEO Levendary Café FROM: Dominic Da Silva DATE: (Date) RE: Advice and Analysis on your meetings regarding future of Levendary Café China ______________________________________________________________________________ Your advice memo should have four clearly labeled sections and address the following topics: 1. Statement of Problem: What are the problems being faced and the most important 3-4 decisions the company needs to make regarding the situation
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Café Monte Bianco (CMB) has the hard decision of determining their next strategy. They are faced with a decision to either continue with their current mix of private and premium coffees or switch to a lower cost all private brand coffee. Giacomo is concerned about the perception of the company if they were to switch to all private brands‚ however‚ if it is in the best interest of the company to do so he is willing to explore that route. Since they are growing rapidly they need to determine which
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Café-X In Search of Strategy: Nestlé’s New Espresso Maker 1 In 1986‚ the Swiss giant Nestlé introduced a new type of espresso machine in the Swiss market. It represented one of the most innovative new products developed by its R&D department. Through the use of coffee capsules‚ the patented system combined the taste of real espresso coffee with convenience and ease of use. However‚ despite an enthusiastic reception from connoisseur coffee drinkers and very promising market research‚ the first few
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