CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
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A child would have never read Maya Angelou’s "I Know Why The Cage Bird Sings" because their school banned it for being too "sexually explicit"‚ yet students learn the gruesome ways king Henry the VII killed his wives- divorced‚ beheaded‚ died‚ divorce‚ beheaded‚ survived. Society’s lack of understanding rape culture properly demonstrates knowledge versus ignorance. Schools tread lightly on the topic of rape. Every 107 seconds‚ an American is sexually assaulted- 44% of victims under 18. Victims
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METHODOLOGY 13 3.0 Introduction 13 3.1 Research Design 13 3.2 Target Population 13 Table 3.1: Target Population and Sample Size 14 3.3 Sampling and Sample techniques 14 3.4 Data Collection Instruments 15 3.5 Data Collection Procedure 15 3.6 Data Analysis 15 REFERENCES 17 APPENDICES 20 Appendix I: Introduction Letter 20 Appendix II: Research Questionnaire 21 Appendix III: Budget 26 Appendix IV: Time Schedule 27 CHAPTER ONE: INTRODUCTION 1.1 Background of the Study Environmental issues
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MANAGEMENT: VOL. 2‚ ISSUE 1 (2009). MANAGEMENT OF BUSINESS CHALLENGES AMONG SMALL AND MICRO ENTERPRISES IN NAIROBI-KENYA Michael Bowen1 Daystar University‚ Nairobi‚ Kenya Makarius Morara2 Smart Outcome Services Ltd.‚ Nairobi‚ Kenya Samuel Mureithi3 Daystar University‚ Nairobi‚ Kenya Abstract Small and Micro Enterprises (SMEs) play an important economic role in many countries. In Kenya‚ for example the SME sector contributed over 50percent of new jobs created in 2005 but despite their significance
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AN EXAMINATION OF PAULO FREIRE’S BANKING CONCEPT AND ITS APPLICATION TO THE KENYAN EDUCATION SYSTEM. MASTERS PROPOSAL PRESENTED BY: OTIENO PHOEBE KISII UNIVERSITY COLLEGE JULY 2011 AN EXAMINATION OF PAULO FREIRE’S BANKING CONCEPT AND ITS APPLICATION TO THE KENYAN EDUCATION SYSTEM. BY OTIENO PHOEBE A MASTERS IN EDUCATION (MED) PROPOSAL SUBMITTED TO THE DEPARTMENT OF HUMAN RESOURCE MANAGEMENT
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ENHANCING ENVIRONMENTAL PERFORMANCE BY GREEN PROCUREMENT: A CASE OF THE CONSTRUCTION INDUSTRY IN KENYA Abstract In recent years‚ the general awareness of the environmental impacts that industrial production gives rise to has radically increased throughout the world. Finding ways to minimise these impacts has become a major concern of the authorities in many countries. In order to promote a more sustainable industrial production‚ different incentives can be used. Among these incentives‚ the consideration
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TRADE CREDIT MANAGEMENT FOR COMPETITIVE ADVANTAGE: A CASE OF KENYA INSURANCE INDUSTRY Table of contents Signature page............................................................................................................................ii Declaration ..............................................................................................................................iii Acknowledgements.....................................................................................
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FACTORS AFFECTING PROJECT IMPLEMENTATION AMONGST NON GOVERNMENTAL ORGANIZATIONS IN KENYA BY Ms. Cornel Ragen A THESIS PROPOSAL April 2013 ABSTRACT This study seeks to address the factors affecting project implementation in an organization with a focus on a non-governmental organisation. The process of project implementation‚ involving the successful development and introduction of projects in the organization‚ presents an ongoing challenge
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Jomo Kenyatta University of Agriculture and Technology (Kitale CBD Campus) BACHELOR OF PURCHASING AND SUPPLIES MANAGEMENT 4.2 HPS 2407: TACTICS AND OPERATIONS IN PURCHASING & SUPPLIES ASSIGNMENT 2. HD211-C008-0104/2010: LEONARD OUMA MRONGO CONSIDERATION FOR PRICING IN BUYING Price Can be defined as a component of an exchange or transaction that takes place between two parties and refers to what must be given up by the buyer in order to obtain something offered by the seller Buying
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The Link Between Corruption and Poverty : Lessons from Kenya Case Studies INTRODUCTION "One thing can be said-the mere fact that corruption has become an item of national preoccupation is paradoxically the first real achievement by Kenyans over corruption" Since the end of the last decade the emphasis has moved from building public awareness on corruption issues to understanding the nature of corruption and its effects on the economy‚ society and politics; understanding the nature of the beast
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