Assignment “Net Promoter Score: a strong indicator of loyalty and growth?” 2 Table of Content Page Introduction…………………………………………………………………………3 1 Main advantages of the NPS……………………………………………...4 1.1 1.2 1.3 2 Simple and understandable – the calculation of the NPS……...4 Simple categorization of the customer groups - …………………. application of the NPS……………………………………………...5 Motivating Change - customer-focused management by NPS...6 Main disadvantages of the NPS ................................
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computer. Please make sure your name is on this sheet. 2. PART B (60 marks): There are 8 questions. Attempt all questions. Show all working. Write answers in the spaces provided. Materials Allowed: No dictionaries are permitted. A non-programmable calculator (no text retrieval capacity) is permitted. Financial calculators may be used. This is a closed book examination. No books‚ notes or formulae sheets are allowed. Part B Question Out of Mark 1 6 2 6 3 7 4 11 5 9 6
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this)‚ what is the present value of this gift if the appropriate discount rate is 8.0%? (Ch5) a. $170‚231 b. $282‚449 c. $442‚619 d. $191‚206 e. $734‚664 2. You need $10‚900 for the down payment on a new car. You presently have $5‚000 in savings for which you expect to earn 6% (annual rate‚ compounded monthly). If you deposit a further $500 each month to this account‚ how long‚ approximately‚ before you will accumulate enough to meet your down payment requirement? (Ch6) a. 17.6 Years b. 8 Months c. 11
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The cash flows are as follows: Year Cash flows 1 2500 2 2500 3 2500 4 2500 5 2500 6 2500 Calculate Pay Back Period (PBP) When the cash flows are not uniform 1. There are two Proposals. Proposal A and Proposal B. Both cost the amount of $ 60‚000. The discount rate is 10%. The cash flows before depreciation and tax are as follows: Year Proposal A Proposal B $ $ 0 (60‚000) (60‚000) 1 18‚000 19‚000 2 15‚000
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in view of the company practice in India? Justify your opinion? b. A firm purchases a machinery for Rs. 8‚00‚000 by making a down payment of Rs.1‚50‚000 and remainder in equal instalments of Rs. 1‚50‚000 for six years. What is the rate of interest to the firm? 2. a.Explain the mechanism of calculating the present value of cash flows..What is annuity due? How can you calculate the present and future values of an annuity due? Illustrate b.”The increase in the risk-premium of all stocks‚irrespective of
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decision? a Whether to acquire a subsidiary company. b Whether to expand a product line. c Whether to fill a special order. d Whether to purchase a fleet of trucks. 2 Which of the following is an example of a nonfinancial consideration in capital budgeting? a Will an investment generate adequate cash flows to promptly recover its cost? b Will an investment generate an acceptable rate of return? c Will an investment have a positive net present value? d Will an investment have an adverse effect on the
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_______________ 1. What is the net present value of a project with the following cash flows if the discount rate is 14 percent? [pic] A. -$3‚140.43 B. -$929.90 C. $247.181 D. $1‚027.67 E. $1‚127.08 2. Timothy is considering an investment of $10‚000. This investment is supposedly going to provide him with cash inflows of $2‚500 in the first year and $6‚000 a year for the following 2 years. At a discount rate of zero percent this investment has a net present value (NPV) of _____‚ but at the
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significant in determining when to use the present value or internal rate of return methods. Under the net present value method‚ cash flows are assumed to be reinvested at the firm ’s weighted average cost of capital Points earned on this question: 1 Question 2 (Worth 1 points) A project has initial costs of $3‚000 and subsequent cash inflows in years 1 – 4 of $1350‚ 275‚ 875‚ and 1525. The company ’s cost of capital is 10%. Calculate IRR for this project. 10.00% 11.75% 12.25%
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Reserve of cash flow hedge will primarily be in relief to economic account in the following exercise. The Group is exposed to consequential risks by the variation of the rates of change‚ that you/they can influence on its economic result and on the value of the clean patrimony. Particularly: Whereas the societies of the Group sustain costs denominated in different currencies by those of denomination of the respective proceeds‚ the variation of the rates of change can influence the Result operational
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The net present value method is one of the useful methods that help financial managers to maximize shareholders’ wealth. The capital budgeting decision mergers Acquisitions Net Present Value Financial managers are working for the shareholders and their primary goal is profit maximization in order to maximize the wealth of the company and the shareholders. The Capital budgeting decision focuses on the net present value method‚ the payback period
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