1. How is the Fruitvale branch doing? On viewing the financial performance of Manzana Ltd.‚ we see that the branch profitability is decreasing. There is a huge backlog of policies‚ which is resulting in delays for current orders too. The number of new policies and endorsements appeared to be stagnating‚ whereas the rest of the industry reported moderate growth rates. According to the figures of the present quarter‚ Fruitvale had shown a decline in insuring new policies whereas Golden Gate
Free Mathematics Arithmetic mean
PROD 529 Fall 2010 Manzana Insurance: Fruitvale Branch Case Executive Summary In 1991‚ Manzana Insurance’s Fruitvale branch was suffering on many performance measures including obtaining new policies‚ retaining current policies‚ long turnaround times‚ and the accumulation of a backlog of renewal policies. There are a number of problems leading to these poor performance measures including unbalanced work load on the underwriting teams‚ department utilization‚ work prioritization‚ and some
Premium Mathematics Arithmetic mean Weighted mean
____________________________________________________________ _________________________ Case Study Manzana Insurance [pic] Presented to: Prof B. Mahadevan Submitted By Group 12 (Section B) Peeyush Razdan (0811115) Shalekh Banka (0811124) Shalem Anand Tirkey (0811125) Shreshth Sharma (0811128) Sumeet Mittal (0811131) Manzana Insurance As per the case facts‚ Manzana Insurance’s Fruitvale branch is the least performing branch and the senior VP seeks a report on the same
Premium Standard deviation Arithmetic mean Median
Dear John: We definitively have some issues here at Fruitvale Branch‚ but there are not the ones you think. The main problems that I could identify are the followings: * TAT (Turnaround time) measurement: We are not measuring correctly the TAT. In exhibit #3 shows that the TAT for a particular week is 8.2 days (0‚6+3.4+2.0+2.2)‚ but this means that the process is carried as a batch process‚ every process must be finished in order to go to the next one‚ and that is not the case (The possibility
Premium
Manzana Insurance Case write-up Introduction This study is designed to determine why the Fruitvale branch of Manzana Insurance is performing so poorly for Property Insurance. Golden Gates‚ a competitor of Manzana‚ numbers are estimated to outperform Manzana Fruitvale branch as well. There are several problems that are leading to the poor performance at this branch. This past quarter turnaround time increased again reaching 6 days‚ where Golden Gate is sitting at 2 days. Also the system is running
Premium Standard deviation Insurance Arithmetic mean
OPERATIONS MANAGEMENT GROUP ASSIGNMENT MANZANA INSURANCE CASE ANALYSIS OPERATIONS MANAGEMENT CASE ANALYSIS Case Background About the firm Manzana Insurance was founded in Sebastapol‚ California in 1902. It originally specialized in orchard and farm insurance. In 1906‚ after the San Francisco Fire‚ it saw an opportunity and expanded into a number of areas. The main lines of business initially were Commercial property insurance only. Then Manzana dabbled into commercial liability segment
Premium Capacity utilization Insurance
Case: Manzana Insurance - Fruitvale Branch (Abridged) Harvard Business School Executive Summary Fruitvale ’s core management problem is the low performance due to an unacceptable long turnaround times (TAT). Especially because of the late Renewals many of Fruitvale´s customers are turning to its major competitor Golden Gate. The operating performance needs to be improved by eradicating the bottleneck in Underwriting. This will be achieved by restructuring and simplifying the process. Through
Premium Insurance Weighted mean Underwriting
Question 1. How important is turnaround time (TAT) in this business? In summary: The turnaround time (TAT) in the insurance business is very important. This because of the following arguments: - The most important factor to the agents in the insurance markets is the level of service provided. One of the most important aspects that determine the service level is the speed of handling the requests (TAT). - In addition‚ the factors that drive profitability in the industry are related
Premium Department store Time The Longest Time
Fruitvale Branch of Manzana Insurance is experiencing loss of business due to late renewals‚ and long lead times on new policies and quotes. These problems have created an opportunity for a competitor to take market share. Incorrect interpretation of company income for new policy versus policy renewals has placed an overemphasis on new policies that is causing loss of profitability. The company has official priorities with respect to turn around time and processing order of insurance policies. Officially
Premium Insurance Policy Implementation
Case Manzana Insurance: Fruitvale Branch Manzana Insurance is one of the largest property-liability insurers in California (USA). Fruitvale is one of Manzana’s smaller branches‚ with three underwriting teams supporting 76 agents in three geographical territories. Fruitvale is at this moment facing deteriorating profits due to operational problems. The effect of these operational problems is (particularly in comparison with competing insurers like Golden Gate) a high Turnaround Time (TAT)‚ a high
Premium Arithmetic mean Weighted mean