Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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calculate the fraction that will be used up after 6.0 minutes. 4. [15 points] The rate law for the decomposition of ozone to molecular oxygen 3 O3 (g) −→ 3 O2 (g) is rate = k [O3 ]2 . [O2 ] The mechanism for this process is k1 O3 O + O2 k−1 k 2 O + O3 −→ 2 O2 Derive a rate law from these elementary steps. Clearly state the assumptions you use in the derivation. Explain why the rate decreases with increasing O2 concentration. 5. [15 points] Consider the following
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1.1 INTRODUCTION Every investment is characterised by return and risk. The concept of risk is intuitively understood by investors. In general‚ it refers to the possibility of incurring a loss in a financial transaction. But risk involves much more than that. The word ‘risk’ has a definite financial meaning. The possibility of variation of the actual return from the expected return is termed risk. Corporate securities and government securities constitute important
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1. Calculating Returns ( LO1‚ CFA1) Suppose you bought 100 shares of stock at an initial price of $ 37 per share. The stock paid a dividend of $ 0.28 per share during the following year‚ and the share price at the end of the year was $ 41. Compute your total dollar return on this investment. Does your answer change if you keep the stock instead of selling it? Why or why not? 2. Calculating Yields ( LO1‚ CFA1) In the previous problem‚ what is the capital gains yield? The dividend yield? What is
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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Understanding Risk and Return 10-1 Introduction Risk is a fundamental component of investing. Risk must be understood and managed. In selecting securities‚ it is important to understand and measure market risk. Then securities can be selected by choosing securities with expected returns that exceed required returns. 10-2 Chapter Objectives To grasp the nature of risk and its sources and to relate risk to investment return To grasp the concepts of required return and expected return and to see
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Energy Efficient Buildings Internal Heat Gains and Design Heating & Cooling Loads Internal Heat Gains People and electrical equipment in buildings give off heat. These internal heat gains must be included in energy balances on the building or zone to determine the net heating or cooling load. Heat Gain From People Typical sensible‚ latent and total heat rates given off by people are shown in the table below (ASHRAE Fundamentals‚ 2005). The sensible heat gain results from radiation and
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1Achievement Standard Biology 91155 Demonstrate understanding of adaptation of plants or animals to their way of life Biology 2.3A 3 credits All animals including insects‚ fish‚ and mammals have adaptations in some form of internal transport that allow them to carry out their way of life. Adaptations such as the different structures of the transport of nutrients and wastes‚ the gas exchanges‚ and the support and movement of the animal all take part in how each of the different animals operate
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of the question 10 marks (paper 2) 20 minutes on it Explain the law of diminishing returns using average and marginal product curves Definition Law of diminishing returns refer to how the marginal production of a factor of production starts to progressively decrease as the factor is increased‚ in contrast to the increase that would otherwise be normally expected. Triple A Law of diminishing returns – as more and more of a variable factor is added to a fixed factor‚ output will rise initially
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Avoiding Historical Distortion: An Analysis of Davis’s Writing In a country renown for revolution‚ a time of looming reformation‚ and an age of rebirth‚ the story of The Return of Martin Guerre finds its inception as a historical legal study of the day-to-day occurrences of the lives of peasants in sixteenth-century France. Natalie Zemon Davis crafts her account of the famous story from a historical perspective infused with her own psychological inferences‚ legal case studies‚ and factual details
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