Director of International‚ Edexcel Vocational-JUNE2012-FINAL-gk.ind2 2 14/6/12 03:16:23 Contents APPlIED SCIENCE ArT AND DESIgN BuSINESS AND SErvICES CONSTruCTION AND ThE BuIlT ENvIrONmENT ENgINEErINg hAIrDrESSINg & BEAuTy ThErAPy hEAlTh AND SOCIAl CArE hOSPITAlITy IT lAND-BASED AND ENvIrONmENT mEDIA PErFOrmINg ArTS & muSIC PuBlIC AND uNIFOrmED SErvICES SPOrT TrAvEl AND TOurISm 8 14 20 26 32 38 44 50 56 62 68 74 80 86 92 * The information presented in this document
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The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
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Increase Your Data Center Energy Efficiency • Increase Your Data Center Energy Efficiency • Increase Your Data Center Energy Efficiency • Increase Your Data Center Energy Efficiency • Increase Key Best Practices Optimize the Central Plant Quick Start Guide to Increase Data Center Energy How To Start A Problem That You Can Fix Data Center energy efficiency is derived from addressing BOTH your hardware equipment AND your infrastructure. Commit to Improved Design and Operations
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American Express: Branding Financial Services Introduction American Express is known worldwide for its charge cards‚ travelers’ services‚ and financial services. It is one of the best-known and most-respected global brands. As it grew from a 19th Centurynineteenth- express company into a travel services expert by the mid-1900s‚ American Express (AMEXAMEX) became associated in the minds of consumers with prestige‚ security‚ service‚ international acceptability‚ and leisure. Advertising
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Ethical Practice within the financial services industry Why is ethical practice important? Firms that operate within the financial services try to be as open and honest with their consumers with all types of business in order to create confidence among customers. Not all banks/services have profit as their primary goal‚ there are several financial services which focus on creating social and environmental benefits. So why are ethical policies important? Well it comes down to the customer and their
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first glance of the Lion hunt of Ashurbanipal ca. 645-635 B.C. (Frankfort 1996‚ 187) one will notice that there are three figures; two male human figures and one lion. One would notice first that the middle figure which is Ashurbanipal the main focus of the work of art because he is doing all the actions. It is also apparent that the Ashurbanipal is the main subject because it is the largest figure in the work. This work is done in stone using low relief technique. The lion and the servant are
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REVIEW ON TURNOVER RATES IN FINANCIAL SERVICE ORGANIZATION Working in a very active financial institution in a country where citizens are eager for financial freedom and increased response and sensitivity of the financial sector to the yearnings of the medium‚ small and micro-scaled industries to stimulate economic growth and reduce hardship in a poverty stricken environment could be very tasking and demanding. Not only that workers turnover rate is high‚ the extreme nature of this is taking its
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EG 207 Paper Lion Analysis A Great Book; There’s No Lion Walter Cronkite‚ Anderson Cooper‚ and George Plimpton; three reporters who not only reported a story‚ but decided to live their story. In mid February 1968‚ Walter Cronkite embedded himself in Vietnam during the Vietnam War to cover the Tet Offensive. In 2012‚ Anderson Cooper embedded himself in Syria during the‚ still ongoing‚ Syrian Civil War to cover the atrocities of President Assad’s regime against his own people. In 1963‚ George
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features. Lots of ideas are generated about the new product. Out of these ideas many are implemented. The ideas are generated in many forms. Many reasons are responsible for generation of an idea. Idea Generation or Brainstorming of new product‚ service‚ or store concepts - idea generation techniques can begin when you have done your OPPORTUNITY ANALYSIS to support your ideas in the Idea Screening Phase (shown in the next development step). 2. Idea Screening The object is to eliminate unsound concepts
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BUYING CENTRE 5 3.4 FACTORS AFFECTING DECISIONS IN BUYING CENTER 5 a Characteristics of the buying situation 6 b. Personal characteristics of the individuals 7 3.5 BUYING CENTRE MEMBERS ROLES 8 3.6 FACTORS INFLUENCING THE BUYING CENTRE. 9 Environment. 9 Organizational: 10 3.7 BUYING CENTRE DYNAMICS 11 4.0 MODELS OF ORGANIZATIONAL BUYING BEHAVIOR 12 a) The Webster and Wind Model 12 b) The Sheth Model 13 5.0 IMPROVING BUYING CENTER EFFECTIVENESS 16 6.0 MANAGERIAL IMPLICATIONS TO THE
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