assignment was to find a staffing solution for a call centre with two types of calls (1‚ 2) and three types of agents‚ two of which specialists (agent 1 and agent 2) and a generalist (agent 3) who handles both types of calls on two types of days- Heavy 1‚ with more type 1 calls and Heavy 2‚ with more type 2 calls. The staffing solution should meet two performance constraints: • The Quality of Service‚ QoS‚ should be at least 70%. • The fraction of abandoned calls should not exceed 5%. The simulation software
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Mark Arbogast Tues/ Thurs 10-11:50 Mr.Keller English 1111 The Shoulder Injury There had been only a couple days left till the very first football game of my senior year. The team we are playing was the Haywood County Spurs‚ and the game we had been preparing and practicing for since our sophomore year. The sun was blistering hot‚ shining down on my shoulder pads‚ baking me in my uniform like a freshly made apple pie on a summer day. This only made practice worse as I put all effort into it
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LITERATURE REVIEW ON INTEGRATED BED AND PATIENT MANAGEMENT Centre for Clinical Effectiveness Monash Institute of Public Health & Planning & Development Unit Southern Health Jeremy Anderson Vivienne Bernath Jan Davies Louise Greene Sam Ludolf January 2001 CONTENTS TITLE ........................................................................................................................................... 1 CONTENTS ..........................................................................
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The issue of bias is often seen throughout the mass communication world. Bias is prejudice in favor of or against a person‚ group‚ or a thing. It is usually considered to be unfair‚ but that depends on its contents. Most of our biases are unconscious‚ which is also known as implicit bias. This helps to explain why discrimination exists which is something we also see in the mass communication world. For example overweight job applicants are often viewed as less intelligent‚ and lazier. In a
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INDIAN ARMY BY SPEED POST Fax : 0755-2735980 Selection Centre Central Tele : 0755-2702223 Sultania Infantry Lines IVRS : 0755-2731245/2731255 Bhopal (MP)-462001 Web : www.joinindianarmy.nic.in SCC/7305/72/CU 16 Jan 2013 To Candidate Concerned Pl see your Name and Roll No on the website SSB INTERVIEW NDA-130 : JUN 2013 COURSE IN THE ARMY Dear candidate‚ 1. We are pleased to inform that you are nominated to attend SSB interview for
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MBA Project Assignmnet SUBMITTED BY: SURYA PRAKASH SONI POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT OPERATION MANAGEMENT (200610737) SYMBIOSIS CENTRE FOR DISTANCE LEARNING 2006 BATCH SYMBIOSIS BHAVAN‚ 1065B‚GOKHALE CROSS ROAD MODEL COLONY‚ PUNE- 411016 MAHARASTRA‚ INDIA NO OBJECTION CERTIFICATE This is to certify that Surya Prakash Soni is an employee of this Organisation for the Past 6 years. We have no objection
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MSC-MEPC.6/Circ.10 31 December 2011 ANNEX 2 LIST OF NATIONAL OPERATIONAL CONTACT POINTS RESPONSIBLE FOR THE RECEIPT‚ TRANSMISSION AND PROCESSING OF URGENT REPORTS ON INCIDENTS INVOLVING HARMFUL SUBSTANCES‚ INCLUDING OIL FROM SHIPS TO COASTAL STATES 1 The following information is provided to enable compliance with Regulation 37 of MARPOL Annex I which‚ inter alia‚ requires that shipboard pollution emergency plans for oil (SOPEP) shall contain a list of authorities or persons to be contacted in the
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Name:_____________________________ Gran Torino Yr 10 ENGLISH 2013 ALESCO LEARNING CENTRE pre viewing‚ back ground questions….. 1. With the knowledge that I have here today - Where did I come from what is my family heritage? …………………………………………………………………………………………………………………………………………………………………………………………………………………………. 2. Explain the different terms below: Birth parents. Adoption. Country of origin. Australian immigration.
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At the beginning of the extract the Inspector says “She wasn’t very pretty ... very pretty.” In my opinion the Inspector says this to try and give the Birlings a ‘guilt trip’. Mr. Birling reacts by almost telling the Inspector off‚ as if he were a child‚ “That’s enough of that”‚ it sounds like something he would say to Sheila or Eric. The reason he says this is most probably because he feels that he is better and more important than the Inspector and that he can tell the Inspector what to do. The
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The Inspector had a huge effect on the whole Birling family‚ however I think the two characters that he had the biggest impact on were Sheila and Eric. Sheila starts out in the play as a very spoilt girl‚ and also seems rather shallow. Several things give us this impression in the first scene‚ for example her reaction to her engagement ring: “Oh Mummy – isn’t it a beauty?!” She also appears quite naive‚ despite her curiosity as to where her fiancé Gerald spent his summer last year. However‚ as soon
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