The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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One night so quiet that you can hear the wind blowing thru the town of Boston‚ with a full blue moon shining over Boston something big happen that made history. It is called the Boston Tea party because the Colonist had enough of the King putting taxes on things without telling them. That night they threw a whole cargo of tea overboard into the sea that came from Britain. The Boston Tea Party had a greater impact leading the colonies towards fighting for Independence from Britain. The King was
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persevering and sacrificing for the better. For instance‚ a real-life hero is a firefighter. They go out into dangerous fires to save the lives of thousands of people and animals. Joseph Campbell illustrates this when he says‚ ¨A hero is someone who has given his or her life to something better than oneself.¨(Joseph Campbell) Even though it may be a life-risking task‚ they still persevere to save lives and inspire everyone around them with their
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VDC-9‚Bhaktapur(977-9849343681) Office Personnel Meaning of Office personnel: In simple words office personnel refer to office staff. In other words the work forces of an organization who are working at higher level to the lower level are known as office personnel. Office personnel refer to the office chief‚ sectional chiefs and assistants who carry out all the administrative as well as clerical functions to achieve the objectives of an organization. The office personnel at different levels perform
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Thomas Campbell‚ who was born in 1763 in County Down‚ Ireland‚ was the son of a Roman Catholic who had turned Anglican. Thomas’ own deep devout nature found more congenial association among the Presbyterians who were more numerous in northern Ireland because of migrations from Scotland. After a short period of teaching‚ he decided to give himself to the ministry and won his father’s consent. A scholarly‚ pious pastor in Ireland‚ Thomas was thoroughly orthodox according to Presbyterian standards
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“Office Depot” The First Office Depot opened in 1986 in Lauderdale Lakes‚ Florida. The Office Depot is a global supplier of office products and services and has experienced a dramatic growth process over the past twenty-five years. In 1990 the Office Depot Companies bought “The Office Club Inc.”‚ and immediately became the largest office retailer in North America. Having built its business within the United States and having secured a firm business foundation‚ Office Depot expanded internationally
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Office Automation SI International (SII) is a company that provides numerous services to military organizations. While "SII" is primarily an Information Technology company‚ they have numerous contracts which extend beyond Information Technology. One of these contracts is the full service center at the Personnel Service Branch section for the United States Army. The center completes numerous tasks and other co-workers must interact with other co-workers in order for our section to operate smoothly
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Personal life: Kim Campbell was born March 10‚ 1947 in Port Alberni‚ British Columbia‚ Her mother left the family when she was 12‚ leaving Kim and her sister Alix‚ to her father. In high school she became the school’s first female student president‚ and then graduated in 1964. After many years of university she settled down with Divinsky. Divorced 1983‚ then married Howard Eddy in 1986‚ divorced and common law married Hershey Felder. Biography: Kim Campbell ran in the 1988 federal election as
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Edward Hopper’s painting “Office at Night” creates a psychological puzzle in the viewers mind. It appears as if the man is the boss of the woman‚ who seems to be his secretary. The way the man and woman are both positioned in the picture suggests that either the woman has asked the man and question and she is waiting for a response‚ she is expecting him to give her a new order‚ or she is standing by just to see what he will say or do next. Either way many viewers will interpret their actions differently
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Description of business 1 Brian clothing and shoe world is a sole trader business. It involved in both retail and wholesale quantity. The business acquire its product form the U.S.A where a 5% is added on the price of the product. Type of business Sole trader. Nature of business 1.Clothing and shoes 2. my business deals with wholesale and retail Objectives 1. to make a profit from my business. 2. to reach a common goal. 3. to give customer their wants needs. 1 Justification of location 2 16
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