ISSN 1923-0176 [Print] ISSN 1923-0184 [Online] www.cscanada.net www.cscanada.org Studies in Sociology of Science Vol. 4‚ No. 4‚ 2013‚ pp. 45-48 DOI:10.3968/j.sss.1923018420130404.C613 Euphemism From Sociolinguistics Perspective CHI Ren[a]‚*; HAO Yu[a] [a] * acknowledged that in every language‚ there are a certain amount of euphemisms. Euphemisms are used in place of some sensitive‚ unpleasant‚ disturbing and taboo topics. Enright stated “A language without euphemisms would
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Customer Satisfaction Policy Intent Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide‚ but also the service given by our staff at every stage‚ from a customer’s initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests. -For the purpose
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Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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COLLECTIVISM This is more a political view than a sociological prospective. It is said that the state is responsible of providing care and welfare as a team. This prospective looks at the most vulnerable and disadvantaged people around‚ it prioritises the responsibility to look after them‚ for example people with disabilities‚ unemployment‚ low income‚ children‚ they also make old people a priority to look after as well as mentally ill people and sick people. People in society pay national insurance
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From brand values to customer value Martin Christopher Recently there has been a growing tide of articles‚ papers and even conferences devoted to the question of the future of marketing (see‚ for example Brady and Davis‚ 1993; Coopers & Lybrand‚ 1993; Mitchell‚ 1994). Essentially‚ the point at issue is whether “traditional” marketing is appropriate for the conditions that now prevail in the late twentieth century. The basic principle of marketing still applies‚ that is the focus of the business
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Assignment 2 (a)Outline the main forms of flexibility as defined in Atkinson’s (1984) model of the flexible firm (b) What are some of the strengths and weaknesses of the Atkinson model? ANSWER PLAN: Introduction/Background o What are the aims of flexibility o Guest (1987) de-centralisation helps to create flexibility o What are the main forms of flexibility that modern organisation need Body: 4 types of flexibility o Functional/Temporal/Numerical/Financial Body 2: Atkinson’s
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Customer representative Introduction The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed. Job description The job done by the Customer
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providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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2. What are some of the voice qualities that can affect message meaning? Some listed voice qualities are raspy‚ hoarse and harsh-sounding. This can affect the meaning of the message because people are less likely to listen to you when your voice quality is as such. Given a negative voice quality people tend to shy away from interaction. If our voice quality is a pleasant one‚ non-raspy‚ hoarse or harsh-sounding we are likelier to get our message across. 3. What are some examples of inappropriate
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