30.613 Term I 2013 Lecturer : Marveys Ayomi Assignment 2 Due: June 28‚ 2013 Student Name Ta‚ Quoc Dat Student ID #2126203 Word count: 2035 Flexible Work Arrangement Ta‚ Quoc Dat ------------------------------------------------- Contents
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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Personally‚ I do not believe that my life is a performance and everyone around me as the audience. However‚ it is what Goffman wants me to think since he refers to his attitude as dramaturgical perspective (Goffman‚ 1999). Furthermore‚ the book was published in 1959 before the social revolution in the 1960s exploded the anticipation of formality it documents‚ the assumptions concerning proper behaviour‚ making a good impression‚ and social distinction. The difference remains‚ of course‚ but individuals
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expenses‚…. The flexible budget is a performance evaluation tool which can not be prepared before the end of period being budgeted. It adjusts the static budget for actual level of output. Questions appeared in mind when you are going to construct a flexible budget are “If I had known at the beginning of the period what my units produce or units sold would be‚ what would my budget have looked like?”. So‚ a budget is very essential for evaluating the efficiency of organizations (from manufacturing business
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’Stop small hands from working in factories.’ Like other problems India facing today‚ viz. poverty‚ illiteracy‚ malnutrition etc‚ child labour is also a big threat to the nation and it is practised in many parts of the country. Though govts‚ both central as well as states‚ have been pushing for the various policies/programmes to cease ’child-labour’‚ the success story so far is not so good if we see UN reports. At present‚ to deal with ’child labour’ problem‚we have Child Labour prevention Act
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Case Brief- Starbucks: Delivering Customer Service Introduction Starbucks is a successful premium coffee retailer. Its target market sets as well-educated‚ white- color patrons between the ages of 25 and 44. There are three components of the brand‚ live coffee‚ service‚ and atmosphere. However‚ its brand image is losing while they focus on retail expansion. SWOT analysis [pic] Define the problem Starbucks loses its original image for target and customer satisfaction. Identify the alternatives
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Family Life Is flexible work time a smart decision? The employee prefers the flexible working time. It’s more family friendly and they can decide their own working hours. But they don’t experience the community at their place of work. The company saves a lot of money so it’s a big advantage for them. More and more companies choose to let their employees have flexible working hours. Flexible working boosts productivity and staff morale‚ and helps them keep their top talent so that they can grow. Flexible
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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Querying the eco clothesline database Skills Save a database with a new filename Create a query in Design view Use text criteria in a query Use comparison operators in a query Use wildcards in a query Sort data in a query Omit duplicates from a query Create and run a parameter query Create a top-values query Join tables in a query Sort a query on multiple fields in Design view Change join properties Add a calculated field to a query Create a caption for a field Use an aggregate
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