Airline Services – Singapore Airlines Singapore Airlines (SIA) has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1st May 1947. 26 years later‚ Malayan Airways‚ which was renamed MSA in 1963‚ split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing B707s
Premium Singapore Airlines
THE GRIEVANCE HANDLING PROCEDURE Principles suggested by Indian Institute of Personal Management for addressing the grievance are as follows: • A grievance should be dealt within the limits of the first line manager. • The appellate authority should be made clear to the employee so that if he cannot get satisfaction from his immediate manager‚ he should know the next step. • The grievance should be dealt with speedily • In establishing a grievance procedure‚ if the grievance
Premium Trade union
Three years and a few months ago‚ I can still recall the memories of being a nursing student‚ I was studying in a university wherein our professor taught us a lot of things in the field of the health care profession. One of the lessons they taught to us is about Manual Handling. When the topic was introduced to us‚ the first thing that came to my mind is that manual handling is all about how to lift or transfer a patient from one place to another (for example: bed to chair). But then‚ when my
Premium Health care provider Health care Patient
Effectively Handling Interpersonal Conflicts Ashley Beltinck COM200 Interpersonal Communication Nicole Coy May 13‚ 2013 Effectively Handling Interpersonal Conflicts Have you ever been involved in an interpersonal conflict that was not necessarily handled in the most effective manner? During that occurrence did you notice that you and the other individual seemed to be on different pages after the fact? Being able to handle an interpersonal conflict in the most effective manner could potentially
Premium Conflict Significant Other Communication
Alaska Airlines Strategic Management Model Linda Gay Cahill Table of Contents: Strategic Profile Company Introduction 3 Strategic Analysis PEST Analysis (Political‚ economic‚ social & technological factors) 4 Resource-Based View 6 Value Chain Analysis 8 SWOT Analysis 11 Strategy recommendations 13 References 14 Company Introduction Alaska Airlines is the ninth–largest U.S. airline based on passenger traffic and is the dominant
Premium Airline Southwest Airlines Delta Air Lines
Marketing Excellence Southwest Airlines “fees don’t fly with us” Prof. Dr. Osman Karatepe Ghazal Adel Fahmideh 115120 Tour 504 Introduction Southwest Airlines Co. is the largest low-cost carrier in the United States‚ and is headquartered in Dallas‚ Texas. The airline was established in 1967‚ by Rollin King and Herb Kelleher. Southwest begins flying within the state of Texas (between Dallas‚ Houston‚ and San Antonio) with three Boeing 737 aircraft. Today Southwest operates nearly 400
Premium Southwest Airlines
emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
Premium Service system Service Customer service
This paper briefly described what the airline industry included and the environment of the competitive market. Air transport has been a big industry. And the airline industry is consistent developing. After the crisis‚ although the airline industry has been hit ‚ the industry is also one of the vital industries. The industry is facing the deman problem. When facing a growth in demand‚ airlines tend to respond more by means of increasing frequencies than by increasing aircraft size(Moshe
Premium Airline Malaysia Airlines Flag carrier
Selection of and Justification for Alternatives Competition There is no doubt the advent of readily-obtainable pricing and availability for airline travel via the internet has changed competition drastically. Not only are customers able to search and select flight times and destinations from each individual airline’s own website‚ but they now also have the ability to compare everything regarding the flights from plane types‚ durations‚ layovers‚ connecting flights‚ additional fees and fares on
Premium Airline Southwest Airlines Northwest Airlines
Guideline on Handling Customer Difficulties and Complaints Banking or any other business needs customer as first main requirement to achieve success. ‘No customer means No business.’ Customers are always right. When we are in business we make mistakes which will result in problems or complaints. These complaints are somehow good for business because they tell us what we do wrong and what our weakness is. First of all‚ customer feedback can help to avoid complaints. In order to get their
Premium Good Customer English-language films