evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how
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Gold Spa and Fitness Club Marketing for Services Project Report By: Ali Owais Arshia Azhar Arsalan Khan Hassan Tahir M.Adeel Tariq Momin Malik Ibrahim Farukh Haroon Ahmed June 27‚ 2012 Lahore School of Economics Table of contents Executive Summary……………………………………………………………………3 Introduction…………………………………………………………………………….4 Core and Supplementary services…………………………………………………….5 3 Stage model of consumption…………………………………………………………8 Flower of Service……………………………………………………………………….11 Distribution
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Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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Child Abuse in America (Persuasive Essay) “Child abuse casts a shadow the length of a lifetime.”-Herbert Ward. The writer is going to cite examples and portray vivid details so that the reader will understand about child abuse. “Child cruelty does not discriminate against a child because of race‚ sex‚ age‚ religion‚ or socioeconomic.”(1) “According to the two research articles that the essayist refers to child abuse now is recognizable in four categories.” (1) Child abuse should
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Observing a child in the classroom setting does not stop at behavior. Observations must be made of the child’s thinking processes as well. These observations will allow the teacher to see if the child has misconceptions about certain aspects of life‚ if he or she relies heavily on concrete objects or experiences to understand ideas and learn‚ etc. The thinking process of a child can also clue teachers in on whether or not the child is learning from and making sense of their environment. There are
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Importance of Service We can define customer service as the provision of service to customers before‚ during and after a purchase. That being said Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. In hospitality‚ the customer service is the main reason why this industry is where it is now a days‚ because it depend totally of what kind of service is provided to customers
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Services Marketing Management BX660016 and BS201698 Assignment Two Strategic Service Quality Management Plan Name: Jack Boxall ID: BOXALKJ1 Lecturer: Rachel Byars Topic: The Importance of Customer Focused Service Strategies Due: Tuesday 8th May 2012 @ 1pm Words: 3573 Plan Introduction Envirowaste is a waste management organisation with branches throughout New Zealand which supply commercial solutions to waste disposal and recycling. Envirowaste is an independent limited liability
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Service quality on motor bike manufacturing sector in hero honda....................... .... with performance. [1] A business with high service quality will meet customer needs whilst remaining economically competitive. [2] Improved service quality may increase economic competitiveness. This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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old and a bride. For girls like me‚ this sounds like a story from ancient history‚ but for girls such as Nujood Ali‚ this is a reality. Child marriage is defined as marriage before 18 years of age‚ and it affects 15 million girls each year. Among many developing countries‚ child marriage is an active practice that changes the lives of countless young girls. Child marriage violates human rights as well as the millennium development goals set by the United Nations to improve the lives of people worldwide
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