positive benefits for the organization. Retaining customers through effective customer service enables easier growth‚ indirectly and directly. When the customers are happy and satisfied then the staff is happy as well (2009). You can improve the customer stimulation by offering discounts‚ promotions and having active sales efforts will keep a relationship with your customer and attract them to buy more of the products or service you sell. Upon the organization‚ you can keenly monitor the customers
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choice vs. Environmental determinism * Choice: individuals/institutions can construct‚ eliminate and redefine objective features‚ thereby creating own measures of reality and delimiting own decisions * Determinism: discernible features of the actual environment may be peremptory (dictatorial) or must at least be considered in decision-making. Since choice and determinism are independent variables‚ they can be represented as two axes‚ both with a ‘high’ and a ‘low’ value (see above)
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Organization theory is about ideas and principles that flow within an association on how work can be done by investigating through different perspective. It is important to study organization as improvements can be carried out to make sure organizations are performing efficiently through developing the organizations structure and mission statement. (Developing an enabling organisational culture‚ changing organisational culture.). (See Apendix A for some applications of organizational Theory). There
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level‚ and they are physiological needs‚ safety needs‚ love and belonging‚ esteem and self-actualization from the most lowest to highest. Besides‚ there are 4 basic assumptions for making the theory success. The first one is that only unsatisfied needs can be the incentive tool to influence the behavior of human and a satisfied need ceases to motivate behavior. The second one is that the needs are arranged in an order according to the importance and hierarchy and order of needs may be influenced by culture
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the chain of command to define departmental groupings and reporting relationships along the hierarchy‚ (Daft‚ p.318‚ 2013). Functional structure is where all the people in different departments all work towards to the top of the organization. They look at the organization as a whole. Divisional structure is where everyone works on the same thing at one time. When looking at functional and divisional structures together‚ the departments are grouped together and work together and work on all products
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LEARNING ORGANIZATION According to Peter Senge (1990: 3) Learning organization are: “…organizations where people continually expand their capacity to create the results they truly desire‚ where new and expansive patterns of thinking are nurtured‚ where collective aspiration is set free‚ and where people are continually learning to see the whole together”. Senge argues that organizations should have the sort of culture which allows them to shape there own future to a far greater degree as been
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Features of an organization Aggregation of Human beings: Organization is an identifiable aggregation of human beings. The identification is possible because human group is not merely a number of persons collected at London‚ but it is a group of persons who are interrelated. The identifiable group of human beings determines the boundary of the organization. Such boundary separates the elements belonging to the organization from other elements in its environment. Deliberate and conscious Creation:
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retail sector that had a relatively low voluntary attrition rate (seven percent for full time employees). Wegmans’ culture is articulated in its philosophy ’Employees first‚ Customers second’. However‚ in spite of its expressed preference for employees over customers‚ Wegmans is known for its high level of customer service. Question No 1 Is Wegamns Culture Strong or Weak and what are the Characteristic of Wegmans culture and how it affect its employees particularly new hires? Strong culture
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introductory topic on Management Information System Organizations are formal social units devoted to the attainment of specific goals. The success of any organizations is premise on the efficient use and management of resources which traditionally comprises human‚ financial‚ and material resources. Information is now recognized as a crucial resource of an organization. Examples of organizations are business firms‚ banks‚ government agencies‚ hospitals‚ educational institutions
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PART A Introduction Understanding organizations may occur to some‚ to be a complex issue. The multiple approaches allow us to embrace this issue by providing us with concepts and theories using the different assumptions of ontology and epistemology to understand and analyze organizations better. This essay will discuss on the modernism and critical theoretical perspectives and its influence on the aspects that constitute an organization which includes power‚ control and conflict‚ social and
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