Chapter 8 PROCESS MANAGEMENT: LEAN & SIX SIGMA IN THE SUPPLY CHAIN Prepared by Mark A. Jacobs‚ PhD ©2012 Cengage Learning. All Rights Reserved. May not be scanned‚ copied or duplicated‚ or posted to a publicly accessible website‚ in whole or in part. LEARNING OBJECTIVES You should be able to: Discuss the major elements of lean & Six Sigma Describe why lean production & Six Sigma quality are integral parts of SCM Discuss the Toyota Production System & its association with lean production
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SIX SIGMA and its Role in Quality Management Sung H. Park Department of Statistics‚ Seoul National University Kwanak-ku‚ Seoul‚ 151-742‚ Korea parksh@plaza.snu.ac.kr Abstract Six Sigma was introduced into Korea in 1997‚ and it is regarded as a fascinating management strategy in many Korean companies. First of all‚ the reasons why Six Sigma is fascinating are given and a smart way to introduce Six Sigma is illustrated. Seven step procedures to introduce Six Sigma are explained. Next‚ the differences
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everyday job‚ so that quality management would be a part of that job. And last‚ is to record honest numbers. Insurance was becoming more ubiquitous and customers were having a hard time differentiating one firm from another. Of all their core capabilities‚ DAV’s customer service was seen as the best way of standing out of the insurance crowd. DAV management believed that customer service was a critical element in DAV strategy to maintain current
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control within target limit for defects. However‚ even though the process is statistically in control in an instance according to control charts‚ it may not conform to the requirement specifications. So the Kyung evaluated “Process Capability” using “Process Capability Ratio (Cp).” The book “Operations Management” defines that the “Cp is the ratio of the range of the design specification (the tolerance range) to the range of process variation” and explains if Cp is
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Starwood Hotels is one the largest hotel companies in the world. At the end or 2010‚ their chain comprised 1‚027 hotels with approximately 302‚000 rooms in nearly 100 countries. The hotels were either owned or leased (62 properties)‚ managed on a hotel management contract (463) or franchised hotels (502 properties). Over half their hotels are in North America and the Caribbean and one quarter in Europe‚ Middle East and Africa (EMEA). Most of their brands are in the upper end of the market‚ and
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descriptive statistics in measuring quality characteristics. Identify and describe causes of variation. Describe the use of control charts. Identify the differences between x-bar‚ R-‚ p-‚ and c-charts. Explain the meaning of process capability and the process capability index. Explain the term Six Sigma. Explain the process of acceptance sampling and describe the use of operating characteristic (OC) curves. Describe the challenges inherent in measuring quality in service organizations. CHAPTER OUTLINE
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Introduction: Six Sigma is a business management strategy designed to meet customer needs and process capability. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a systematic project-oriented fashion through define‚ measure‚ analyze‚ improve‚ and control (DMAIC) cycle‚ including statistical tools‚ and creates a special infrastructure of people within the
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CRITICAL PARAMETERS AFFECTING PROCESS VALIDATION Steevan Dominic Introduction Validation is an integral part of quality assurance; it involves systematic study of systems‚ facilities and processes aimed at determining whether they perform their intended functions adequately and consistently as specified. Validation in itself does not improve processes but confirms that the processes have been properly developed and are under control. Adequate validation is beneficial to the manufacturer
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Running Head: LEAN SIX SIGMA Instructional Design Analysis (JNT2) Lean Six Sigma Myja Lark Student ID 307965 Western Governors University Master of Education in Instructional Design Mentor: Lidiya Yanusheva Discussion of Instructional Problem Background The City of Houston currently finds itself in quite a quandary. With a looming budget deficit of nearly $142 million dollars‚ city leaders have asked employees to begin to re-engineer work processes‚ cut costs wherever possible and
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Question 3: What is ‘Five S’ and what are the five disciplines? Provide an example of using each ‘S’ to reduce waste in the workplace. Question 4: List the benefits and features of the Six Sigma approach and DMAIC. Question 5: Roughly sketch a Normal Distribution Curve and mark areas representing 1σ (68.27%)‚ 2σ (95.45%)‚ 3σ (99.74%). Question 6: Select a problem you have encountered in the workplace
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