the last 10 years to $130 million. Key Facts: 1. Dynamic Seal does not have a company-wide Quality Management ethos. 2. There is a customer requirement to use SPC. 3. No SPC system is currently in place and equipment has not been tested for capability. 4. Quality is controlled by
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5–6 Six Sigma Process average OK; too much variation Process variability OK; process off target X X X X X X X X X XX XX X X X X X Reduce spread Process on target with low variability Center process X XX X X X XX Figure 5.3 – Six-Sigma Approach Focuses on Reducing Spread and Centering the Process Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall. 5–7 Six Sigma Improvement Model Define Measure Analyze Improve Control Figure 5.4 – Six Sigma Improvement Model Copyright
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logistics (geographic) postponement‚ variable assignment. Collaborating and sharing information Demand forecasting- a decision process in which managers predict demand and make operational plans accordingly Demand management- a proactive approach in which managers attempt to influence either the pattern or consistency of demand. Stable Pattern- a consistent horizontal stream of demands Seasonality and cycles- regular demand patterns of repeating highs and lows. Trend- the general
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A Case Study on the Strategic Initiatives for Reducing Costs and Remaining Competitive Real-Time Quality Management in the Automotive Industry: Copyright © 2008 InfinityQS International Table of Contents I. Continuous Improvement in the Automotive Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 II. Statistical Process Control: A Scientific Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 III. A Case Study in SPC for Continuous Improvement:
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Quantitative marketing research through use of Enterprise Feedback Management (EFM) systems Design of experiments Failure mode and effects analysis General linear model Histograms Homoscedasticity Pareto chart Pick chart Process capability Regression analysis Root cause analysis Run charts SIPOC analysis (Suppliers‚ Inputs‚ Process‚ Outputs‚ Customers) Stratification Taguchi methods Thought process map TRIZ Business Process Mapping refers to activities involved
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Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant‚ Jose’s Mexican Restaurant must provide service that is top-notch‚ in other words fast‚ efficient‚ great testing‚ convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Jose’s restaurant should be defined by service‚ value‚ reliability of the
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BOSTON ARTCC (vZBW) STANDARD OPERATING PROCEDURE BOSTON LOGAN INTERNATIONAL (KBOS) RELEASE RECORD | | | | | Version | Date | Author | Notes | 1.0 | 24 Oct 2012 | DR | Initial Release | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | vZBW Standard Operating Procedure Page 1 Boston Logan International (KBOS) TABLE OF CONTENTS 1.0 Overview ...................................................................
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3 4 Apply the three-step writing process to negative messages Explain the differences between the direct and the indirect approaches to negative messages‚ including when it’s appropriate to use each one Identify the risks of using the indirect approach‚ and explain how to avoid such problems Adapt negative messages for internal and external audiences 5 6 7 Explain the importance of maintaining high standards of ethics and etiquette when delivering negative messages Explain the role of communication
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INTRODUCTION TO SIX SIGMA CONTENT FLOW… Understanding Six Sigma Definition World at Six Sigma examples Six Sigma Scale Why Six Sigma Six Sigma Methodologies & Tools Define Measure Analyze Improve Control WHAT’S IN A NAME? Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of standard deviation (the data spread) σ μ SIX SIGMA IS … A statistical concept that measures a process
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Study Help for Six Sigma Certification Exam This write-up was developed to help prepare students to take the Six Sigma certification exam. Read VERY carefully the ExpertRating study guide that is posted on moodle. This study guide is also available through the ExpertRating website once you have registered for the certification exam. It is under the “Read the Courseware” option when you log-in. I have posted a PDF of study guide on moodle that is much easier to review and study. If you have access
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