Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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It is one of the largest car manufacturers in the world and its headquarters are speeded through out the United States. GM is known as the sale leader from 77 years till now‚ and it sells and services under the brand names of Buick‚ Cadillac‚ Chrysler‚ GMC‚ Chevrolet‚ Vauxhall‚ Daewoo Holden‚ Opel‚ and Former GM automotive brands include Oakland‚ Oldsmobile‚ Pontiac‚ Hummer‚ Saab‚ and Saturn. GM operates in 157 countries and employee 202‚000 employees. It also produces cars and trucks in over 31 countries
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MKTG 396: Assignment #1: The Prius Leading a Wave of Hybrid Cars Question #1: Company: Within the company there are a few areas to look at regarding Toyota ’s introduction of the Prius. Areas such as financing‚ research‚ development‚ as well as others. When introducing the Prius‚ Toyota started early with its promotion of the hybrid. Spending US$15 million out of the US$190 million is spent on marketing in the 2002 year. Toyota informed its potential customers threw informative emails‚ TV
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Project Topic: Market Mapping Study of new 3D Television in India Name of the Student: Batch: ________________ Sec: ________________ Signature Project Report Guidelines The Objective of a Project Report should be to provide a practical solution to a theoretical perspective based on both literature review and case study method. The report must display a student’s complete mastery over a given topic. Time Frame to submit the report – Within 15 days from the date of topic approval
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case has been designed to be taught in 75 minutes and is expected to require about two hours of outside preparation. CASE SYNOPSIS This case describes the situation faced by easyCar.com at the start of 2003. EasyCar is the low priced European car rental business founded by easyJet pioneer Stelios Haji-Ioannou. EasyCar had just reached breakeven in 2002 on sales of 27 million [pounds sterling]‚ and had as its goals to reach sales of [pounds sterling] 100 million and profits of 10 million [pounds
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groups that have really been pushing their use. Tough these cars do not share the same performance qualities of some gas-powered cars; the current technology has been rapidly catching up. Hybrid vehicles have offered in some ways the best of both worlds. The cars are environmentally friendly yet offer the power and distance capabilities of other cars on the market. Furthermore‚ there have been many ways of supplying electricity to the cars including home-rechargeable batteries and hydrogen power. Electric
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Luxury car is a vehicle that provides luxury where it means by a higher quality equipment with better performance‚ it’s provide: a good quality‚ comfort‚ higher design‚ the technologically innovative modern‚ and not only that but the luxury car have a features that convey an image‚ brand or status. Luxury car is already around the world and in the Australia as well. The sales of the Australia was rise like in one of article in Australia : Sydney Morning Herald that talk about the sales car in Australia
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How Can The German Car Manufacturer Firm “A” Enter Brazil Market Firm A is a big multinational enterprise in Germany which focuseson vehiclemanufacturer. Now‚ firm A is planning to enlarge its business in the world. Brazil‚ the largest emerging economy in Latin America is their first choice. However‚ similar to other developing countries‚ the business and trade condition in Brazil is different from developed countries. So‚ firm A may face great political and cultural risk when doing business in
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A solar car is a solar vehicle used for land transport. Solar cars combine technology typically used in the aerospace‚ bicycle‚alternative energy and automotive industries. The design of a solar vehicle is severely limited by the amount of energy input into the car. Most solar cars have been built for the purpose of solar car races. Exceptions include solar-powered cars and utility vehicles. Solar cars are often fitted with gauges as seen in conventional cars. To keep the car running smoothly‚
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Electric Car has a history but is there a future in the UK or will there be a better option? The invention of the first Electric Car was in 1830 but was not perfected until the creation of rechargeable batteries in 1859. By 1912 50 companies were producing 34‚000 electric cars. Once the development of the electric starting motor occurred and the price of fuel was cheap then the electric cars industry vanished. The oil crisis in the 1970’s caused some re-emergence of electric cars but the high
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