Request for car rental | Reservation call | Customer | Reserve vehicle | Vehicle availability status | Passengers | Pickup vehicle | Pickup date | Customer | Pickup vehicle | Car rental system update | Staff | Vehicle return | Due date for rental | Customer | Vehicle return | Car rental system update | Staff | Generate Bill | Vehicle Return | Operator | Bill | Update System | Customer | Payment Mode | Billing | Customer | Payment | Update System | Officer | Vehicle Rental Use Case Diagram
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Seminar 2 Case 1 (Case 3.2 Nathan Johnson’s Rental Car Reimbursement) 1) If Nathan submits the invoice for $40 higher as the HR managers suggested‚ his actions would not be ethical. He found an error on the invoice and knew he was not responsible for the charges and decided to contact the car rental company to have the charges refunded. Even though the HR manager felt the amount was not material enough to reach their threshold‚ it is still unethical to overbill the firm when these charges are
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Case Study of “Beacon Car Rental” Henry was the senior vice president of operations. Tony was the chief marketing officer‚ and they were talking about Beacon’s latest acquisition—VillageCar. But they seemed to have different opinions on it. The most important thing was—could an auto rental company fully integrate its car-sharing start-up without losing customers? A week later Henry went to Tony’s office and set a paper down on his desk; it was an article from the Journal of Consumer Research which
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A car rental company gives automobiles on hire for a particular period of time for a fee. A car may be rented for a few hours or even for few months at a stretch. The global car rental market primarily serves people who temporarily need a vehicle. Car rentals garner a lot of interest from customers going on vacation. It also serves as a good option when people need an extra vehicle just for a couple of days or when a customer’s own car is unavailable. From economy cars to luxury cars and SUVs
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Q1: How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Enterprise Rent-A-Car (ERAC) defined its service differently by a number of approaches that differs them from their competition. One of their approaches to car rental industry is their business philosophy of placing customer first then employees‚ which they put a lot of effort into recruiting‚ hiring and training. With satisfied customers‚ they will be sure to come back
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PROPOSAL FOR AN ONLINE VEHICLE RENTAL SYSTEM A DISSERTATION PROPOSAL SUBMITTED IN PARTIAL FULFULLMENT OF THE UNIT ( PROJECT‚ UNIT CODE) BIT 2221. JUNE 2012 ABSTRACT This project is being considered in order to reduce and totally eliminate loss of customers to competitors‚ and save the company from folding up. The current system is manual and it is time consuming. It is also cost ineffective‚ and average return is low and diminishing. Currently‚ customers can call or walk-in in order
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products & services. Updated structure: flexibility at functional management 1. Compared to many large companies‚ Enterprise gives its local operations an exceptional amount of autonomy in how the business is run on a daily basis. Chances for growth and innovation that may help to differentiate Enterprise in the marketplace (customer pick-up service‚ on-airport branches and commercial truck rentals) 2. Encourages management employees to think and act like entrepreneurs Create a working culture
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Germany Car Rental industry to reach USD 4‚400 million by 2017: Ken research Inclination in the growth of internet subscribers‚ preference for car-sharing and a rise in international tourist arrivals will lead to future growth. New Delhi: 01/08/2013- Germany car rental industry has been undergoing a revolutionary change with the increase in car-sharing and online car renting‚ which are expected to drive the future of the industry. With an inclination in the construction of road networks and expansion
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Rent-A-Car History The American car rental industry was born on August 20‚ 1916‚ when Josiah Ellis “Joe” Saunders‚ an entrepreneur living in Omaha‚ Nebraska‚ ran a seven-line classified ad offering “Automobiles for Hire.” Saunders’s fleet consisted of one vehicle—a Model T Ford—that he rented for ten cents per mile. The industry Saunders created grew dramatically with the advent of commercial air travel after World War II. In 1957 in St. Louis‚ Missouri‚ Jack Taylor founded the company that
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Questions -- The importance of customer service at Enterprise Rent-A-Car 1. Describe in your own way the simple technique that Enterprise used to find out how satisfied its customers were with their service. The management team at Enterprise Rent-A-Car developed a simple but highly effective way of finding out what keeps customers happy. They created a questionnaire for customers based on two questions: a. How would you rate your last Enterprise experience? This is ranked on a scale from ‘completely
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